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Re: Walmart - ‘disregarding phone carrier policy’

Talk with your wallets.  I know Walmart is inexpensive, but their labour practices are awful, and the contractors running the electronics department are worse.

 

Go elsewhere.

Town Hero / Héro de la Ville

Re: Walmart - ‘disregarding phone carrier policy’

@Gonzo, yep that's the Walmart experience alright.  You should definitely message the MODS as they sent me a personal message asking for the details of the locations I went to a couple days ago, the MODS are definitely putting together a list and I assume some type of action plan will be established, hopefully soon.  In order for me to actually get a SIM from a  Walmart I had to lie and say I needed a replacement SIM and PM advised me to go to Walmart to get one.  The rep was a little hesitant, but I maintained my poker face really well.  I know he wanted to question it a little but I guess he couldn't really fight with someone who has "no service".  But it definitely should not come to that where customers need to lie just to get a SIM.

 

I agree with @NDesai, I think PM should find another retailer to stock SIM cards, maybe Shoppers or something like that, where customers can just go to pick up a SIM and then activate from home.  We don't need a cell phone rep to sell us a SIM card.  For those customers that want to activate in store then they can go to places like London Drugs or dare I say.......Walmart.  It just gives customers options as opposed to being stuck.  

Town Hero / Héro de la Ville

Re: Walmart - ‘disregarding phone carrier policy’

No used, just waste of time 😋 don't bother to complaint nor the MOD going to listen as well,buy from WOW Mobile or London Drugs Store

Oracle

Re: Walmart - ‘disregarding phone carrier policy’

@Wonder_whyhave to disagree with you.  I posted me experiece a month or so ago and I received a message from mods saying they are trying to track down and educate the stores that are being bad.  how effective that will be i dont know, but at least they are trying.

 

this is an excerpt of the message i received:

 

We've actually created a tracker for these locations, which we will use to determine which locations to coach in order to prevent this from happening again. Can you please share some details about this specific location, such as the following?

 

- location (city, area, address with postal code)

- date and time 

- any additional feedback you want to share about this experience.

Re: Walmart - ‘disregarding phone carrier policy’

@Brooke_C@Alan_K I think you need to totally rethink Wal-Mart locations.  This is rediculous.

 

If you want a retail presence, use the brick and motor locations of Telus and Koodo that are already owned/rented/leased by Telus, and staff that can follow the instructions.

Oracle

Re: Walmart - ‘disregarding phone carrier policy’

the mobile shop ( stores inside superstore) could be another location instead of walmart.

Town Hero / Héro de la Ville

Re: Walmart - ‘disregarding phone carrier policy’


@stonechucker wrote:

@Brooke_C@Alan_K I think you need to totally rethink Wal-Mart locations.  This is rediculous.

 

If you want a retail presence, use the brick and motor locations of Telus and Koodo that are already owned/rented/leased by Telus, and staff that can follow the instructions.

@stonechucker you hit the nail heads 😃👍


 

Model Citizen / Citoyen Modèle

Re: Walmart - ‘disregarding phone carrier policy’

Update: PM recommended complaining to local Walmart management, and said they couldn’t do anything from their end. 

Oracle

Re: Walmart - ‘disregarding phone carrier policy’


@Gonzo wrote:

Update: PM recommended complaining to local Walmart management, and said they couldn’t do anything from their end. 


Wait, did a mod said that to you? 


I am not a mod. Do not send me private message with your personal info.

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Model Citizen / Citoyen Modèle

Re: Walmart - ‘disregarding phone carrier policy’

Yes, that’s right.

 

Quote: The only thing I can suggest you is to get in touch with the manager or contact the temporary supervisor on the local store. Otherwise, we are not able to submit a follow-up for any incident at Wal-Mart unfortunately.

 


@NDesai wrote:

@Gonzo wrote:

Update: PM recommended complaining to local Walmart management, and said they couldn’t do anything from their end. 


Wait, did a mod said that to you?