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Oracle

Re: Walmart Brossard refused to sell me sim


@kav2001c wrote:

@will13am

That one is obvious answer too  Cat Wink

 

As much as I love Public, the fact is Public NEEDS Walmart far more than Walmart needs Public

 

Even with some of the chintzy beaten up dusty displays I have seen, I would be willing to bet over any period of time the store sells more SIM cards than even someone like myself can refer (and even when I refer, some of those refers also go in store instead of order online)

 

Walmart brings volume of customers into the brand, and then Koodo works on upselling them

And the vast majority of customers are more than happy to let store activate for them since many of them would be nervous to do self activation (I personally have done at least 25+ SIM cards for others who were uncomfortable with online activations)

 

 


@will13am wrote:

This issue has been talked about enough in the forums and the decision makers are aware.  There must be something that makes it not so easy for Public Mobile to read the riot act to these bad actors. 


 


In all likelihood, this is the answer.  Having said that, it is the beginning of the end of the so called online model.  As customers migrate to using physical stores to purchase their service, the online part of the service becomes less and less relevant.  We are already seeing it in the form of ever increasing response times from the moderator team. 

Good Citizen / Bon Citoyen

Re: Walmart Brossard refused to sell me sim

Hi,

 

On 10-Dec-2018 I went to purchase SIM card at Walmart located at Cedarbrae Mall Toronto (3495 Lawrence Ave E, Scarborough, ON M1H 1B2). Time was around 2:50PM (in-case one needs to track the employee at Walmart's booth).

She refused to sell me SIM card without activation. She said her manager instructed her so. She showed me a hand-writted chit taped to one of drawers with instructions. I told her that I purchased a SIM-only just a week ago from there (different rep was serving at that time). She still refused.

Just sharing my experience so that if it's against PM's policy then it should be communicated to that Wamart. (I also sent an email to Walmart as it costed me unnecessary trip to Walmart).

 

Thanks.

Good Citizen / Bon Citoyen

Re: Walmart Brossard refused to sell me sim

Walmart North Bay, Ontario also refused to sell me a sim card unless I bought a phone.

Mayor / Maire

Re: Walmart Brossard refused to sell me sim

Hello @wildstreak73

I'm sorry for you....unfortunately it happened sometimes...the thing you can don is to write to the moderator to let them know...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you can go in a different store to buy your sim card...wow mobile..mobile shop...london drugs....or Kmobile...check online where you can buy one near your place...

Oracle

Re: Walmart Brossard refused to sell me sim

@wildstreak73 walmarts are known to be promlematc. Thankfully there are other stores.  The mobile shop, kmoile wow mobile. 

 

@Mary_M has been collecting a list of problematic Walmart locations. Send her a private message with details of the location and what happened. 

 

 

Retraité / Retired

Re: Walmart Brossard refused to sell me sim

thank you for sharing @wildstreak73, can you PM me more details about this exact location, such as the address and exactly what happened? I'll need to add it to my list.

 

Thank you,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Oracle

Re: Walmart Brossard refused to sell me sim

@Mary_M great to see you posting and answering questions  in the community. 

 

Have a great day.

 

 

Retraité / Retired

Re: Walmart Brossard refused to sell me sim

sure thing @mimmo, I try my best to filter through and keep everyone updated Smiley Happy

 

Have a great day as well!! 

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Good Citizen / Bon Citoyen

Re: Walmart Brossard refused to sell me sim

Walmart North Bay, ON. Northgate Square Shopping Centre

1500 Fisher Street

IDK the postal code

Highlighted

Re: Walmart Brossard refused to sell me sim


@wildstreak73 wrote:

Walmart North Bay, ON. Northgate Square Shopping Centrehttps://productioncommunity.publicmobile.ca/t5/forums/replypage/board-id/Retail/message-id/1274#

1500 Fisher Street

IDK the postal code


P1B 2H3

 

https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf