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Good Citizen / Bon Citoyen

Walmart Brossard refused to sell me sim

I had a very strange experience today.

I wanted to purchase Public Mobile sim at Walmart Brossard.

At first the employee refused.  He told me that Walmart no longer sells sims without in store activation. 

I requested to speak with his manager and he changed his mind and finally sold me the card.

To my knowledge, Walmart is the only place in QC that sells PM simcards.

Is there any new polisy in effect that doesn't allow employees to sell sims withou in store activation?

 

 

Model Citizen / Citoyen Modèle

Re: Walmart Brossard refused to sell me sim

I activated my card at Walmart but could have bought the card for $10. By activating it with them, I did not have to pay for the SIM. They had no policy in place saying they had to activate it for me to get a SIM.

Mayor / Maire

Re: Walmart Brossard refused to sell me sim

Hey @bacardi,

There is no policy from PM that requires you to activate in-store. 

Its up to you if you wish to take help from the employee or take the sim card home and activate it yourself.  

 

There have been other reports of Walmart refusing to sell just the sim card in the past. 

 

Oracle

Re: Walmart Brossard refused to sell me sim

If you have a mobile shop store (superstore /Loblaws) you can get sims there.

 

You can report your experience with details store address ti e etc)  to @Mary_M she is trying to track these Walmart stores.

Mayor / Maire

Re: Walmart Brossard refused to sell me sim

@bacardi

The employee in store gets paid a commission when you activate with him

The employee does not get paid when you purchase SIM and activate at home

This is why he backed down when pressed

 

Report em here to Moderator team (they are helping "educate" the store people)

Also just as an FYI; if you file a complaint to Walmart directly they (usually) will throw a gift card your way for poor in store performance

 

 

Model Citizen / Citoyen Modèle

Re: Walmart Brossard refused to sell me sim

I think this kind of similar report is geting one time too many, in my opinion PM management may need to intervene, not sure how that kind of thing works. It happened to 2 of my friends that I was introducing to PM too, though they were not forced to activate with them perce, but tending to.

At first I had thougth, could it be that the Walmart employee there were trying to take advantage and using their number for referal purpose

Oracle

Re: Walmart Brossard refused to sell me sim

This issue has been talked about enough in the forums and the decision makers are aware.  There must be something that makes it not so easy for Public Mobile to read the riot act to these bad actors. 

Mayor / Maire

Re: Walmart Brossard refused to sell me sim


@will13am wrote:

This issue has been talked about enough in the forums and the decision makers are aware.  There must be something that makes it not so easy for Public Mobile to read the riot act to these bad actors. 


Yeah...well fine then...we won't sell your dang product. How do you like them apples?

Something like that maybe?

Model Citizen / Citoyen Modèle

Re: Walmart Brossard refused to sell me sim

Welcome to Public Mobile @bacardi

Glad you made it through to Public Mobile.

I didn't have an outright refusal to set me up with Public Mobile when I went to a WoW Mobile Kiosk. I think it was more related to the fact that it was a Saturday and the booth was busy, so they tried to send me to a Koodo Kiosk to get my activation and SIM card.

Nonetheless it worked out in the end and it seems like a relatively smooth transition so far.

Some people have reported different experiences at various Walmarts. Some better than others.

 

Please let the community know if you have any questions or concerns that could be dealt with on these forums. I have found the members to be very helpful with each other whenever they can assist before requring the Moderator team to get involved.

Mayor / Maire

Re: Walmart Brossard refused to sell me sim

@will13am

That one is obvious answer too  Cat Wink

 

As much as I love Public, the fact is Public NEEDS Walmart far more than Walmart needs Public

 

Even with some of the chintzy beaten up dusty displays I have seen, I would be willing to bet over any period of time the store sells more SIM cards than even someone like myself can refer (and even when I refer, some of those refers also go in store instead of order online)

 

Walmart brings volume of customers into the brand, and then Koodo works on upselling them

And the vast majority of customers are more than happy to let store activate for them since many of them would be nervous to do self activation (I personally have done at least 25+ SIM cards for others who were uncomfortable with online activations)

 

 


@will13am wrote:

This issue has been talked about enough in the forums and the decision makers are aware.  There must be something that makes it not so easy for Public Mobile to read the riot act to these bad actors.