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Good Citizen / Bon Citoyen

Unable to purchase PM SIM card from Walmart AND London Drugs without activation

I told my friend about PM and he was interested in porting his # to PM.  He doesn't want to wait for the sim card to arrive in mail so he decided to buy it from retail stores that sell PM SIM card (the ones listed on PM website).  Unfortunately, both walmart and london drugs' rep said they will not just sell him the SIM card, he has to activate a plan in the store in order to get one.  

 

In the end, my friend just gave up and decided to not make the switch.  I honestly feel if PM wants us to refer friends, then they gotta make it easier for potential customers to get a SIM card.  I understand that they can always order one online, but those promotional plans are gone without notice.  It is hard to potential customer to order SIM card online and HOPE that the promotion is still there when the SIM card arrives.

 

 P.S. The reason why my friend didn't want to activate in the store is because he wanted to get the $25 credit for both him and me.  This offer wasn't valid if you activate in store.  

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Oracle

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

@UFO Uhmm, up until now, only some Walmarts were known as the bad retail store that do not provide sim card without activation. Now that you mentioned London Drugs, buying sim card only looks to be YMMV. We already reported several stores and Public Mobile team confirmed that they do not suppose to do that. I have no idea what exactly they are doing when we report certain stores, but they have told us to report any stores that leave customers unhappy to the Moderator_Team using the format below:

Store:

City:
Date:

Feedback:

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If you need to contact PM, create a Ticket.

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Model Citizen / Citoyen Modèle

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

If you have access to WOW Mobile, they seem to be more open to selling just SIMs.

 

Also, you might want to order a $10 SIM yourself and have it on hand. PM quotes 5-7 business days, so there's still time to order now and have it for this $25/$25 promotion. And if you miss it, you'll be ready for the next promotion, or even if there's no promotion on, the next time a friend asks about PM and you tell them they get a $10 credit if they give you as a referral. You can sell them the SIM for what you paid ($10+tax) and save them waiting, or going to WM and getting suckered by a salesman who "mistakenly" thinks the online offer stacks with the retail offer. 😞

 

That's what I'm doing, I'll invest $11.30 in a SIM to have it on hand. I can even help activate it and make sure the referral goes in. 🙂

 

=aw

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Model Citizen / Citoyen Modèle

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation


@UFO wrote:

I told my friend about PM and he was interested in porting his # to PM.  He doesn't want to wait for the sim card to arrive in mail so he decided to buy it from retail stores that sell PM SIM card (the ones listed on PM website).  Unfortunately, both walmart and london drugs' rep said they will not just sell him the SIM card, he has to activate a plan in the store in order to get one.  

 

In the end, my friend just gave up and decided to not make the switch.  I honestly feel if PM wants us to refer friends, then they gotta make it easier for potential customers to get a SIM card.  I understand that they can always order one online, but those promotional plans are gone without notice.  It is hard to potential customer to order SIM card online and HOPE that the promotion is still there when the SIM card arrives.

 

 P.S. The reason why my friend didn't want to activate in the store is because he wanted to get the $25 credit for both him and me.  This offer wasn't valid if you activate in store.  


Well there's no reason NOT to activate in-store, to be honest.

You get a free SIM card, and you're still allowed to do a referral - you just need to be clear with the Phone Subscription Engineer (is that what they're called?) that you have a friend as your referral already.  At WalMart the PSE allowed me to enter all the information myself so my credit card and personal information was only handled by myself directly on the PM website.

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Good Citizen / Bon Citoyen

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

Actually there is a reason.  The $25 referral credit for both me and my friend is only valid if it is activated online.  This offer is not valid if you activate in store.  So if my friend activated it in store, he will get $10 credit and I will only get $1 off per month.

 

At least that's my understanding when reading the promotion fine print.  I can be wrong in my interpretation.

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Mayor / Maire

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

 

You are right in your interpretation.  If your friend activates online at home, both of you get $25 credits.  

 

However, if you friend activates at Walmart, he gets free SIM card, $25 credit (Walmart promo) and $10 friend referral (he gets $45 value) .  You only get $1 ongoing credit.  For your friend, the best deal is to activate instore.  For you, the best deal is for your friend to activate online.  (but he only gets $15 value).  

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Good Citizen / Bon Citoyen

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

You are absolutely right.  🙂  One thing to point out is that, this is my close friend and we wanted to get the best deal 'together', not as an individual.  If this 'friend' is someone like my husband, then it would make sense to activate online (a total of $50 in credit + $1 off per month, rather than $45 + $1 off per month).  I am just trying to say there there are diff situations and sometimes activating in store isn't the best solution for everyone.  But I appreciate you spending the time dissecting the situation for us 🙂

 

To be honest, the intention of my post is to let people know that Walmart and LD are not selling SIM cards on its own as described on the website.  I hope PM can do something about it so people don't waste their effort driving to diff retails stores hoping to get a SIM card but got rejected by the rep.

 

 

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Oracle

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

Koodo authorized dealers is another option.  Not sure why it is not well publicized. 

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Town Hero / Héro de la Ville

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

This not the first time people report Walmart not selling Sim Card,no use to complaints here,no one will ever going to listen,who is losing business 

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Mayor / Maire

Re: Unable to purchase PM SIM card from Walmart AND London Drugs without activation

@UFO

Smiley Happy

Completely understand.  Everybody situation is different.  Everybody has the ultimate choice to either activate instore or at home.  

 

The problem with these vendors is that Public Mobile has no control over them and each store has different policy.  With Walmart and now some London drugs, they won't sell you SIM alone because they cannot make a commission if they don't activate in store.  With WOW mobile, a lot of reps don't like to activate since they don't get a commission.  Always call ahead to vendor to make understand their policy. 

 

You can contact moderator about each store, but from a recent mod conversation from another community member, it looks like that it is not helpful.  The moderator told the member to contact Walmart supervisor/manager, etc....  Why waste time contacting moderator then?

 

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