04-19-2018 12:34 PM - edited 01-04-2022 04:07 PM
I lost my sim card after switching to a foreign sim card while travelling. I ordered a new one 9 days ago, got a shipping confirmation 8 days ago, but there hasn't been any updates since. It shouldn't take that long if it's XpressPost and I live in Toronto.
This is what my order confirmation page says:
Your shipment is confirmed
We've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status.
04-19-2018 01:10 PM
Toronto deliveries are really fast. From time to time, customers have reported lost shipments. I suggest mentioning the lost shipment to the moderator team to see if they will issue a replacement. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.
04-19-2018 01:05 PM
I would give it a while longer. Remember xpress post is still Canada post that only work most business days for a few hours lol. If it hasn't come in a couple more days you could contact the mods using private message