Caution: learning spoiler alert: (Don't look below unless your having trouble finding the Permalink and want to move on.)
Didnt get a lot of sleep last night...i gave up when I couldn't figure out where my clipboard was....
Did it the old fashion way....typed in title article etc...and summarized the main points.
Faster response via SIMON
Then choose "Account specific question"
Then choose "No I want a human"
Then click ticket link that Simon provides
Open ticket is faster.
I did send a ticket I just sent an additional private message explaining the situation referencing the post and included the ticket tracking number.
I spoke to or rather messaged with a human. A moderator contacted me. After some initial confusion over which account I was referring to the moderator looked into the issue with a couple messages back and forth on Saturday. I woke up Sunday with a message it would be addressed. By early Sunday afternoon I received a message that the discount would be applied on the next cycle as they had applied the appropriate promo code to the account. Thanks moderators!