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Great Neighbour / Super Voisin

Refund ???

Hello 

We were on holidays in Canda recently and I purchased  a Public  Moblie Sim card to use while we were Canada. I purchased the sim card at London Drugs, 710 Granville street , Vancouver 16.12 2018. I purchased a basic sim card $25 with no internet on the plan, just in case we needed to make local calls.  However we did not get a chance to to use any of the sim card at all and took the public Mobile sim out of my phone and put the Australian sim back in so that we could have internet access. We have since returned to Australia ..and was wondering if we are able to be refunded ??  I have kept all the documentations for the purchase of the public mobile sim card  and can provide it if need be..  

We look forward to a speedy reply.

Regards

Carol 

Re: Refund ???

Why weren't you able to use the Public Mobile sim card?  You'te only likely to get a refund if there was a problem with the service.  The official policy is no refunds, but at the same time, Public Mobile has to provide the service.

Great Citizen / Super Citoyen

Re: Refund ???

 You will need to send a private message to a moderator to work it out.

Highlighted
Oracle

Re: Refund ???


@computergeek541 wrote:

Why weren't you able to use the Public Mobile sim card?  You'te only likely to get a refund if there was a problem with the service.  The official policy is no refunds, but at the same time, Public Mobile has to provide the service.


@computergeek541, it sounds like the OP chose to not use the sim as they would rather just use the data off of their Australian sim.

@Carol1, PM is a fully prepaid service for the duration of whatever term you choice.  Unfortunately there are no returns.  It isn't something you can buy "in case you need it" and if you don't use it get a refund for it.

 

ETA @Alex888, not sure what the mods will be able to do anything with this


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Citizen / Super Citoyen

Re: Refund ???

Probably not, but at this point they would be the only ones who could. They would at least have a definitive answer.

Oracle

Re: Refund ???


@Alex888 wrote:

Probably not, but at this point they would be the only ones who could. They would at least have a definitive answer.


I wouldn't waste the time of the moderators with this question at all as there are no refunds.  The OP purchased this as a JUST IN CASE they needed it.  It is like purchasing a Jerry can of gas for a trip just in case you need it.  You can't take that back for a refund.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Town Hero / Héro de la Ville

Re: Refund ???

@Carol1

PM service is prepaid service.  There is no refund from prepaid service providers in Canada including PM.

Mayor / Maire

Re: Refund ???


@ShawnC13 wrote:

@Alex888 wrote:

Probably not, but at this point they would be the only ones who could. They would at least have a definitive answer.


I wouldn't waste the time of the moderators with this question at all as there are no refunds.  The OP purchased this as a JUST IN CASE they needed it.  It is like purchasing a Jerry can of gas for a trip just in case you need it.  You can't take that back for a refund.


@ShawnC13 great analogy.  It holds up.


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Model Citizen / Citoyen Modèle

Re: Refund ???

no unfort, they wont give u a refund, here in canada all giftcards are final sale unfort. Hope u ejoyed ur trip