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Deputy Mayor / Adjoint au Maire

Re: Purchasing SIM's at Walmart


@Double_Jwrote:

Walmart also has a special package with 1GB of internet, province wide calling, international text, call display and voicemail for $30.

 

Still upset I had to pay $10 for a SIM card, when we are becoming customers.


That's a good plan for $30, assuming you need talk and text but not much data.  Is the plan with PM or with some other Walmart-branded carrier?

 

PM used to refund the SIM card cost after prepaid activation, although the account credit couldn't actually be used until the next prepaid billing cycle.  I haven't had to do this for a while so I'm not sure if this is still their policy of if they've abandoned it.  To be fair, though, I think all of the carriers charge ($10-$25) for their SIM cards, it's a money-grab but there's just no way around it unless you can cash in a promo code or something.

Great Citizen / Super Citoyen

Re: Purchasing SIM's at Walmart

It is with Public Mobile.  I usually call into a call centre and complain and they reverse the $25 activation charge which includes the SIM.  If they dont refund the activation fee, I threaten to cancel as I havent used the phone yet and can just walk away.  They usually have the charge reversed within 3 minutes after that.

Deputy Mayor / Adjoint au Maire

Re: Purchasing SIM's at Walmart

@Double_J

 

PM has no call center - "the phone company without a phone number" - the only public point of contact is to contact the mods in this PM Community forum (and in PM social media sites, although they've announced plans to phase those vectors out).

 

Their policy is all prepaid, no refunds ever issued.  Although I suspect they have issued refunds or reversed credit card charges in the past on a very limited case-by-case basis to avoid escalations.  The mods have definitely intervened often in the past to adjust account balances when necessary.

Deputy Mayor / Adjoint au Maire

Re: Purchasing SIM's at Walmart

I referred a friend to PM a couple of weeks ago and they purchased a SIM from Walmart. The Walmart rep tried to convince them to go with Chatr instead - which has little to no service in our area among other issues - but when they insisted on PM, he gave in and got them a SIM card without any issue - they brought it over and I helped them activate it, smooth as butter! Robot LOL

Oracle

Re: Purchasing SIM's at Walmart

It's too bad that Walmart reps continue to push other products that the customer doesn't want.  I guess they really want the commission badly.  

 

The chatr service is not comparable to this service.  Having artificial zones is a real deal breaker.  

Deputy Mayor / Adjoint au Maire

Re: Purchasing SIM's at Walmart


@will13amwrote:

It's too bad that Walmart reps continue to push other products that the customer doesn't want.  I guess they really want the commission badly.

 


To be fair, the Koodo reps do the same thing, all contained within a single brand but still pushing products or services the customer doesn't really want/need.  In fact, PM has done this as well, although obviously not in a face-to-face context.  I doubt any wireless vendor anywhere is above this practice, I wouldn't single Walmart out on this basis alone.

 

The $30 PM plan described above is interesting, though, better than any plan or promo options currently offered by PM (online).

Mayor / Maire

Re: Purchasing SIM's at Walmart

How can Wal-Mart have a special deal, that isn’t even available in the plan selection?  It’s either a regular plan, or there is no plan.

Mayor / Maire

Re: Purchasing SIM's at Walmart

@stonechucker @Unless they have a special portal for activating. But i tend to concur with you

Great Citizen / Super Citoyen

Re: Purchasing SIM's at Walmart

 

On 2018-MARCH-02, I went to the Dufferin Mall, in Toronto, because there's a WOW kiosk that sells PM SIMs. While walking through the mall to WOW, I passed WalMart and there was a guy in a sponge-Bob square pants like PM costume. They were promoting PM's new[er] association with WalMart. So into the WalMart I went and bought a new SIM to get a friend up and going.

 

Inside WalMart, the cellphone specialist staffer got me a PM SIM. He had to "register" the fact of its sale. This has NOTHING to do with activation nor phone numbers. I don't know if "registering its sale" is even required by the PM network or if it is --more simply-- a Walmart's cash register customer/returns receipt thing. Anyway, and consequently, the cash register receipt --which is my warranty/return instrument-- has the SIM number incorporated (sale "registered") and I was off home ward.

 

That evening, the WalMart-sourced SIM activated on line via the self serve portal as expected without issue.

 

Thank you WalMart and sorry WOW.

Model Citizen / Citoyen Modèle

Re: Purchasing SIM's at Walmart

I echo the difficulty in getting a PM SIM card at Walmart, at least at the Sage Hill Walmart in Calgary.  Without going into depth, the rep in the Electronics department clearly didn't know what he was talking about, claimed that they didn't sell PM SIM cards, and tried to sell me a plan I didn't want.  Just talked and talked and spewed garbage and misinformation... felt like the teacher in Peanuts...

 

On to a WoW kiosk at the CrossIron Mills mall.  I got a SIM card, no questions asked, no friction in completing the transaction.

 

Upon activating online (on March 4), I was pleasantly surprised to see the $30 "Retail" plan during activation, which I was unaware of before (not listed under any of the public-facing Plan pages).  In retrospect I should've taken a screen capture.  Exact same features as the $35/30 days plan, but $5 cheaper (accounting for $2 auto-pay reward).  Meets my needs perfectly, and at a price I'm very happy with.  I'm not sure if this is a "secret" plan or one that was supposed to only be available through retail channels, but I think this is the one @Double_J was referencing...