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Good Citizen / Bon Citoyen

Plan purchased is not what is on my phone

 
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Mayor / Maire

Re: Plan purchased is not what is on my phone

How much did your plan cost. Look at Plan Details for...details of your plan.

 

EDIT...currently the system won't allow access to Plan Details or several other places. Keep trying and you'll eventually get to see what plan you have.

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Mayor / Maire

Re: Plan purchased is not what is on my phone

@Cw111 Welcome to PM. Could you please elaborate? Thanks. 

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Deputy Mayor / Adjoint au Maire

Re: Plan purchased is not what is on my phone

@Cw111 can you tell us a little more so we can help?leave out any personal details

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Model Citizen / Citoyen Modèle

Re: Plan purchased is not what is on my phone

@Cw111 i suggest you make a ticket and speak to one of the moderators by tapping on the ? icon on the bottom right.
Type Moderator>Tap Account Specific Question>No, I Want Human.

 

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM EST

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Good Citizen / Bon Citoyen

Re: Plan purchased is not what is on my phone

Sure. (I am using someone else’s phone to get through. )

My phone plan was unlimited call out - reason why I signed up- then changed without notification to maybe 100 minutes. I can not even call my own voicemail. Everything else is still the same. I have sent several emails without a response. Please help and restore. Thankyou

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Good Citizen / Bon Citoyen

Re: Plan purchased is not what is on my phone

My plan I purchased was $15

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Model Citizen / Citoyen Modèle

Re: Plan purchased is not what is on my phone


@Cw111 wrote:

My plan I purchased was $15


this plan doesnt have unlimited call out it only comes with 100 min and unlimited incoming

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Mayor / Maire

Re: Plan purchased is not what is on my phone

@Cw111 It has 100mins of outgoing calls and unlimited incoming calls. Voicemail is also considered as an outgoing call. You need to buy a 5$ addon with 500mins, or update to a 25$ plan.

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Oracle

Re: Plan purchased is not what is on my phone


@Cw111 wrote:

My plan I purchased was $15


Can you access the self serve account and change the plan?  This service is intended to be online, self serve format.