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Not a question, but a kudos to Wow Mobile in Woodbine Mall

Ninja0628
Good Citizen / Bon Citoyen

Sadly, this is a bit late, but reading issues here in the Community made me realize how lucky I was to have such a wonderful experience signing up with Public Mobile via Wow Mobile in Woodbine Mall.

 

The young lady who assisted us was very patient with our questions, and did not rush us through the transaction.  Since we were purchasing multiple lines, she even offered to try and "match" or have the telephone numbers in a certain sequence so that it would be easy to remember.

 

When she was typing in our details, she showed us the screen to verify that the information were correct.

 

She was also busy during that time, but she was able to juggle 2-3 more customers and remained friendly all throughout.  

 

She also made sure that

  • an account got the referral to the next so that we got the maximum rewards
  • the lines were active by asking us to test the lines prior to leaving - call and text
  • we remember each lines' PINs

 

Everything went smoothly, so thank you to M Pranavi!

 

3 REPLIES 3

@Ninja0628  Wowsers for wow mobile! So great to hear a positive experience  thank you for sharing. Too often we only hear the negative. It's nice to know that wow mobile keeps their employees abreast of all the different plans and providers they offer and that they are well trained and offer excellent customer service regardless of the provider the customer chooses. I'm happy your family is starting on a high note with your switch to public mobile. Please know that the community is here to help. Browse through the posts, read the help articles and feel free to post and ask questions preferably before you make changes etc...so we can advise you on how to avoid common mistakes or just the idiosyncrasies  of the public mobile system. One piece of advice...when  making payments, changes, setting up self serve etc...always clear your browser and use secret mode before you start it prevents issues from arising from the pm software. Make it part of your routine when accessing your account and you'll be better for it. Welcome to public mobile!

DL888
Model Citizen / Citoyen Modèle

Welcome to the PM family, enjoy the savings.

GR
Mayor / Maire

@Ninja0628  glad to see some good people helping and promoting public mobile! 

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