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Great Neighbour / Super Voisin

New Activation

I just activated  my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide. 

Please let us know how to resolve the issue. Thanks

Deputy Mayor / Adjoint au Maire

Re: New Activation

Did you port number from another provider? Might take a bit for port to complete.

 

Does anything work text? Local calls? Data?

 

Log into your self serve account does it say account is active?

 

Try restarting your phone

GR
Deputy Mayor / Adjoint au Maire

Re: New Activation

@RadhaAngu  try it with a 1 in front of the number just to see

Great Neighbour / Super Voisin

Re: New Activation

Yes tried with 1 in front of the number but still dosen't work

Great Neighbour / Super Voisin

Re: New Activation

Neither text or call works

GR
Deputy Mayor / Adjoint au Maire

Re: New Activation

@RadhaAngu  click on the question mark on the bottom right of the page and they'll help you out 

Model Citizen / Citoyen Modèle

Re: New Activation

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment bubble in the bottom right.

SIMON

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team

Deputy Mayor / Adjoint au Maire

Re: New Activation

What kind of phone do you have?

Great Citizen / Super Citoyen

Re: New Activation

Sounds like you have the plan renewal "1969" bug....its time to meet simple Simon. Just ask for a human. Then insist "No I want to talk to a human." Follow the instructions there in.