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Re: Deceived at Walmart and by the website


@Oana_S wrote:

Hey @Petermussgnug,

Since this is a recent port-in, and if you consider moving back to Koodo, then you can definitely do so within 90 days since cancellation(port-out) without losing your previous rate plan. You may also stay with Public Mobile and consider the pros and cons (rewards, other flashsales aso).

 

Have a nice day Smiley Happy


I know that Koodo and other carriers do have loyalty and winback departments, but am I wondering if it's an abssolute that Koodo will give the customer the old plan back.  I always thought of the those things as case-by-case basis, and I know that some customers have more luck than others on those type of things. 

Re: Deceived at Walmart and by the website


@Oana_S wrote:

Hey @Petermussgnug,

Since this is a recent port-in, and if you consider moving back to Koodo, then you can definitely do so within 90 days since cancellation(port-out) without losing your previous rate plan. You may also stay with Public Mobile and consider the pros and cons (rewards, other flashsales aso).

 

Have a nice day Smiley Happy


@Oana_S, this is not true by the terms And conditions as I understand, and how any other operator of wireless service in Canaffda works.  If the number is not active, it can not be ported, and if it sits unpaid for 90-days expired, it officially goes back to the pool from where it came.

 

Why is a moderator spewing such false statements?  @Alan_K , would you care to respond?  @Dave_M ?

Moderator

Re: Deceived at Walmart and by the website

Hey @stonechucker,

Thank you for the intervention. By 90 days I meant exactly those 90 days allowed until account closure. And since the customer has barely ported, hence cancelled with Koodo during the weekend, when the promo was on, he can still port back. 

 

Have a nice day,

Oana Smiley Happy

 

Re: Deceived at Walmart and by the website


@Oana_S wrote:

Hey @stonechucker,

Thank you for the intervention. By 90 days I meant exactly those 90 days allowed until account closure. And since the customer has barely ported, hence cancelled with Koodo during the weekend, when the promo was on, he can still port back. 

 

Have a nice day,

Oana Smiley Happy

 


My understanding is tha the customer is upset that he/she has lost the Koodo plan and wants to go back to Koodo and stay there.

 

I think the concern that me and @stonechucker have here is that porting out from Koodo would have left no active service on the Koodo account if there was only one line there.  If Koodo is willing to allow that old postpaid account to still be used, would not porting back involve activating a new line/new service on that old account to port back? As such, would the customer not have to choose a brand new in-market plan?  Would Loyalty not have to then change the plan back for them to the old or would the customer be getting the old grandfather plan back be automatic?

Mayor / Maire

Re: Deceived at Walmart and by the website

 @computergeek541, @stonechucker, @Oana_S 

Don't mind if I pipe in Smiley Happy

My interpretation of Oana_S's post was talking about the Koodo side. All of that is up to them. I don't think this is the place to talk about Koodo and their practices. But I also have no problem with people talking about whatever Smiley Happy

As you were...

Great Neighbour / Super Voisin

Re: Deceived at Walmart and by the website

 


@n_skinner wrote:

I was also assured by Walmart staff, selling and promoting the Public Mobile product that it was a 5 gb bonus added each month, similiar to the bonus' which are advertised within Public Mobile plans for the set up of autopay that continue month to month.  I questioned the staff about the details and they were confident stating this was a pop up weekend promo and a great deal.

 

As shown in previous screen shots.  I'm not sure why Public Moblile would promote in its main ad as '5 GB BONUS Data' and not word it for what they intended.  Probably should have read Bonus 5 GB add-on...if this is the case.  Instead, now you have newbies like me that will be jumping away the next deal that comes up...this just seems dirty!


Never believe what Walmart Wireless says. In my opinion, there are just too many liars in their staff.

Good Citizen / Bon Citoyen

Re: Deceived at Walmart and by the website

Wow 6gb data on a 25$ plan? You guys back east get way better deals than us in BC! 

Re: Deceived at Walmart and by the website


@franchesca wrote:

Wow 6gb data on a 25$ plan? You guys back east get way better deals than us in BC! 


There isn't any plan at Public Mobile that includes 6GB for $25.

Great Citizen / Super Citoyen

Re: Deceived at Walmart and by the website

Yea that sucks it was a One Time deal kind of thing, the good thing is it should not be too much more to get a plan with more data permanently!