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Great Neighbour / Super Voisin

Account

I can’t login to my account. Help you please 

YVR
Great Citizen / Super Citoyen

Re: Account

Does the log on page load. 

 

Do you get an error message? 

 

Try using a browsers incognito mode.

 

You can try the forgot password option.

 

 

Mayor / Maire

Re: Account

@Kevincoote 

Have you tried to reset your password?

https://selfserve.publicmobile.ca/forgot-password/

(Check your spam folder)

 

If does not work, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: Account

I’m trying to reset my password but I also forgot what email I used? 

Mayor / Maire

Re: Account

@Kevincoote 

You may need to check your various email accounts.  Usually, when you activated your account, you would have received a welcome email from Public mobile.  

YVR
Great Citizen / Super Citoyen

Re: Account


@Kevincoote wrote:

I’m trying to reset my password but I also forgot what email I used? 


You can try each of your emails in the forgot password portion. Do this one at a time. The emails to reset your password might take a little bit of time.  So do that and wait maybe half an hour? 

 

Not sure if this will work.  You can try setting up a new account option on the right side.  You might be able to use your current email and make a new self serve account.

 

Or you could contact the moderators. This might take upto 3 days.  

Oracle

Re: Account

@YVR  last time I tried this the system would either say invalid email or take me to the verification questions

 

@Kevincoote if you need to pay you can try 611 if you have a credit card registered and you know your pin, or you can buy a voucher and top up that way.