Another way to enhance communication between Public Mobile customers and the company would be for Public Mobile sent out a quarterly newsletter This could be used to remind customers to visit the online community, inform customers of upcoming changes to service, plan changes, contests, staff changes, etc... The newsletter could be emailed and therefore would not cost much to implement. It could be very basic and would not take much time to create. It could follow a standard format that would make it quick and easy to compose. It might help to avoid customer confusion, and help everyone deal with potential issues before they occur. Staff would not have to deal with so many customer complaints and it would lessen the time spent on fixing service/self serve errors. It would also help to further engage customers who are not actively involved in the Public Mobile online community.
Thanks,
MF
