In addition to E-mail support and the community forums I think public mobile should have a live chat option with the administrators to have quicker response times for support.
I believe PM is looking at different aspects to this, to be fair, not too sure what route that PM may take
Although this is an appealing option, @McLaren, I believe the idea has been pass on previously. You never know what direction the future may hold, but I'd call this one "unlikely".
Here's just a few previous examples of this suggestion:
Yup they need a better way to handle service requests since they killed off phone support
Blindly posting and waiting (hoping) for a prompt response by *volunteers* is not adequete as we can see, and if Public continues to grow it will get worse
I agree and disagree:
- agree if issue likely requires several back and forth exchanges to resolve, customer has no services, AND customer has remained online
- disagree for more straightforward issues especially when service is not down; eg. recover my password, correct my account, some rewards are missing, and others
Thanks for sharing this idea. Unfortunately, this idea is not for us.
@Jeremy_M Thanks for the update. You must have an ocean full of ideas to evaluate and rate. Hang in there.
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