Can PM put disclaimer for those porting from Telus/Koodo using same email...

[makkahn28]

I noticed that the issues when PPL port their # from Telus/Koodo, using same email, and not realizing that due to PM using same back system as Telus/Koodo, using same email when porting can cause delays and issues.

Can PM have an disclaimer on porting activation paige alerting PPL who are porting from Telus/Koodo to use an Alternate Email for the Porting ONLY, and ONLY after the Porting was successful, then you can use your regular email of choice please?

This is something so small, but certainly can cause headaches and some customer negative experience.

This is something I am begging PM to do, to help smooth transition for those, so to make all rainbows and sunshine

[Luddite]

Seems to have neem done based on this new customer post Koodo porting the activation page recommends starting with a temporary number and requesting the port later.

[makkahn28]

The issue is that its not listed on Porting section, but buried in the list of archives PPL must dig to find info on.

IF PM had this on the actual activation Porting page, at least that there's a disclaimer and giving applicant ample notice

[Luddite]

2 weeks ago this customer said "According to the activation instructions, because I was planning on porting over my Koodo number, I needed to activate the SIM with a brand new number first. I did so and the rest of the activation went smoothly."

[makkahn28]

So, they need to use a different #? That's kinda odd, but then if options were different email or new #, well no choice in the matter.

Wished PM had a simplier and seamless way that made more sense

[socialcocoon]

When porting my number I distinctly remember a disclaimer telling me to not use the same email address to set up my account as my Koodo/Telus account. I wasn't porting from Koodo/Telus, yet I still remember that disclaimer, so I think it's fairly easy to read and remember.

[kav2001c]

@makkahn28 a better (more long term) solution is to get rid of this email registration system altogether. Log on should be done via phone number.