A dedicated board for "Suggestions & Feedback"?

[vizine]

There is currently no clear f⃥o⃥r⃥u⃥m⃥ board or area where users can leave their "Feedback" or "Suggestions".  I assume when the Public Mobile Community Forum was being planned, that one of the objectives of Public Mobile was to encourage its' customers to provide this type of valuable insight??

Another community member helped point me to this "Public Lab" f⃥o⃥r⃥u⃥m⃥ board.  He suggested that perhaps this was the best area to leave generic feedback; although he wasn't sure (...and neither am I).


From the "Public Lab" Announcements:


A few comments and impressions regarding the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board:

• IMHO, "Public Lab" does not mean anything (...so is it the best suited name?)
• After reading the "Public Lab" Announcements above and exploring the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board, my impression is that it's intended more as an area for collaborative brainstorming or group-thinking on big and new proposed concepts and ideas.
• As it is currently set-up, I do not feel encouraged to leave generic feedback; it just does not seem the intended purpose of the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board. 
  ➤ In fact, in the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board you cannot just start a "New Message" (new thread) as you can in all the other f⃥o⃥r⃥u⃥m⃥s⃥ boards; rather you have to start a "New Idea" (...from your 'Idea Exchange Dashboard' nonetheless!!).

Perhaps rather than create a new and separate "Feedback & Suggestions" f⃥o⃥r⃥u⃥m⃥ board, you might instead encourage and steer your customers to post their 'everyday-type' comments and feedback here in the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board as well?

And, while admittedly I'm not entirely clear on the current purpose of the "Public Lab" f⃥o⃥r⃥u⃥m⃥ board, nevertheless in keeping with the K.I.S.S. rule, I suggest re-naming the f⃥o⃥r⃥u⃥m⃥ board to better reflect it's intended purpose (i.e. incorporate words such as "new",  "ideas" or "concepts" into the f⃥o⃥r⃥u⃥m⃥ board title; or even "feedback" or "suggestions" if applicable).  Here are some ideas (with & without using the current "Public Lab" label):

• Public Lab | suggestions
• Public Lab | ideas
• Public Lab | new concepts & ideas
• Public Lab | feedback & suggestions
• Public Lab | feedback & ideas
• Public Lab | feedback, suggestions & ideas**
• Feedback & Ideas
• Feedback & Suggestions
• Feedback, Suggestions & Ideas


  
  **my favourite from the list

Cheers,
S.

[Jeremy_M]

@vizine

Another great suggestion!

Cheers!!

[Martin]

Hello Vizine, The problem of switching from a secure site (https) to an unsecured one (http), as warned by Firefox, is a glitch that should be brought to PM's attention by web mail. It is not a minor problem for those who are security-minded. Had you wanted to post your concern, for discussion purposes only, it would have belonged to the Self Serve board. Equally, if you wish the text in your account to be in French, that is another matter that should be brought to PM's attention by web mail. Since the topic deals with self-serve, it belongs on the board of the same name. As I have stated elsewhere, PM is in Beta, and is counting on all of its customers to bring problems, shortcomings, dead links, etc. to its formal attention by web mail. The worst scenario is that so-called little problems are not brought to its attention, and, as a result, PM takes the site out of Beta and opens registration to all who wish to sign up. Then, the so-called little problems, of which PM was unaware, will become major in severity, thus causing the servers to crash, which I and others experienced in the past. In summary, be a nitpicker, looking for imperfection. PM will be better off if one has that approach, rather than with complacency.