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Good Citizen / Bon Citoyen

wrong add on

I think I bought wrong add on can it it be changed or refunded


Accepted Solutions
Highlighted
Oracle

Re: wrong add on


@scapper1 wrote:
I am on 10 dollar plan I was wanting to add on texting , so I got the us roaming-international text I see now that is only for use in the usa no plans to go there don't have passport did not see it on overview
 

Unfortunately there's no texting add-on.  Considering getting the $15 plan which offers unlimited texting.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: wrong add on

As a rule, there are no refunds on prepaid accounts at PM.

 

You could ask by contacting a moderator.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Highlighted
Mayor / Maire

Re: wrong add on


@scapper1 wrote:

I think I bought wrong add on can it it be changed or refunded


Which plan are you on?

Which add-on did you get?

Which add-on did you want?

Do you still see the amount you paid in your Available Funds?

Do you see the add-on lower down on your overview page?

Highlighted
Oracle

Re: wrong add on

@scapper1, by terms and conditions there are no refunds.  However, the moderators are reasonable with applying goodwill for situations like this.  I suggest you purchase the add-on that you need and seek refund for the one that you purchased in error. 

Highlighted
Good Citizen / Bon Citoyen

Re: wrong add on

I am on 10 dollar plan I was wanting to add on texting , so I got the us roaming-international text I see now that is only for use in the usa no plans to go there don't have passport did not see it on overview
 
Highlighted
Oracle

Re: wrong add on


@scapper1 wrote:
I am on 10 dollar plan I was wanting to add on texting , so I got the us roaming-international text I see now that is only for use in the usa no plans to go there don't have passport did not see it on overview
 

Unfortunately there's no texting add-on.  Considering getting the $15 plan which offers unlimited texting.

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: wrong add on

Yah gotta get some cash and do that does it restart cycle when you change plan

Highlighted
Deputy Mayor / Adjoint au Maire

Re: wrong add on


@scapper1 wrote:

Yah gotta get some cash and do that does it restart cycle when you change plan


You could sechedule your plan change at your renewal time.