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wrong add on purchase, is there a way to fix it?

fireboltt
Great Neighbour / Super Voisin

Hello,  

I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.

is there away to replace the US 200 minutes add on with the US roaming one, they both have 8$ cost.

4 REPLIES 4

geopublic
Mayor / Maire

@fireboltt wrote:

Hello,  

I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.

is there away to replace the US 200 minutes add on with the US roaming one, they both have 8$ cost.


@fireboltt since you are in the US just purchase the correct US roaming addon to get up and running and then send a message to the moderator for a refund.

fireboltt
Great Neighbour / Super Voisin

thanks for your help

Triguy
Mayor / Maire

Contact a moderator for assistance.

Send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

GinYVR
Mayor / Maire

@firebolttPer term of service is all add ons are non refundable.. however the 200 minutes add on does not expire until you had consumed it.

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