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prinzie
Good Citizen / Bon Citoyen

why is plan invalid

I tried to reload my account but it tells me my account is invalid?

 

kb_mv
Mayor / Maire

Re: why is plan invalid


@prinzie wrote:

I tried to reload my account but it tells me my account is invalid?

 


@prinzie Have you tried to reload the account by dialling 611? Where are you getting the invalid message? Self serve and wrong email? 

DOA
Model Citizen / Citoyen Modèle

Re: why is plan invalid


@prinzie wrote:

I tried to reload my account but it tells me my account is invalid?

 


Try a different browser in private/incognito mode.  Your phone still works, right?

prinzie
Good Citizen / Bon Citoyen

Re: why is plan invalid

when i tried to ad funds it tells me the account status is invalid

 

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: why is plan invalid

@prinzie :Are you taking about your self serve account?

prinzie
Good Citizen / Bon Citoyen

Re: why is plan invalid

yes

 

kb_mv
Mayor / Maire

Re: why is plan invalid


@prinzie wrote:

when i tried to ad funds it tells me the account status is invalid

 


@prinzie Is this through your self serve? When you sign in, what does it say for status on the main page?

kb_mv
Mayor / Maire

Re: why is plan invalid


@prinzie wrote:

yes

 


@prinzie Try and add the funds through 611.

prinzie
Good Citizen / Bon Citoyen

Re: why is plan invalid

account status says plan expired in big red letters

kb_mv
Mayor / Maire

Re: why is plan invalid


@prinzie wrote:

account status says plan expired in big red letters


@prinzie So when you go into the payment tab, it won't let you make any payment for any amount? Have you tried to pay through 611?

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