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khannaford
Great Neighbour / Super Voisin

too much data gone

Hi,

 

My son is on the 250mb plan with unlimited calls and texts, and using an iPhone 6. My usage overview indicates he used nearly 223mb on his first day.

 

14/01/2020 12:04Web     223.04 MBMB$0.00

 

This is extremely unlikely, as he has only been texting and other routine web things. He also was in school with his phone off at the time indicated. Is there a way to get further details on this supposed data use?

 

Thanks.


Accepted Solutions
darlicious
Mayor / Maire

Re: too much data gone

@khannaford  Yes as suggested these are likely the cause of a huge loss of data. Go thru each app check how much data was used then restrict the background data use. Youll find a couple apps are real hogs on top of updates. Enable the data saver and tracking. Put low limit of 25 or 50mb so your son will be warned of sudden data usage. Advise him to keep the mobile data off unless he needs it.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: too much data gone

Have your son check his settings to make sure GPS is turned off and also automatic updates for apps.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:


https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

LovesToPM
Mayor / Maire

Re: too much data gone

@khannaford 

Check the iPhone. You can see your data usage under mobile data settings.

 

250 MB doesn't go your far. Apple is notorious for having default settings that consume your data in the background. They seem to think everyone has a large data plan.

khannaford
Great Neighbour / Super Voisin

Re: too much data gone

yes, I hear you.

 

I'm puzzled because it was 223 megs in one go. My wife and I use iPhones and we never see anything like that. We each have 4 gig plans; if we used 223 just every day, we'd run out halfway through the month!

LovesToPM
Mayor / Maire

Re: too much data gone

@khannaford 

If the phone is new or hasn't recently connected to the internet, it will start all sorts of updates once connected. You have to change the phone settings to limit the background updates.

 

If you check the data settings now, you can see the data usage and which apps consumed it.

darlicious
Mayor / Maire

Re: too much data gone

@khannaford  Yes as suggested these are likely the cause of a huge loss of data. Go thru each app check how much data was used then restrict the background data use. Youll find a couple apps are real hogs on top of updates. Enable the data saver and tracking. Put low limit of 25 or 50mb so your son will be warned of sudden data usage. Advise him to keep the mobile data off unless he needs it.

View solution in original post

gblackma
Mayor / Maire

Re: too much data gone

When is your kids lunch period?  I know that you said he was in school with the phone turned off. But.. Also if you have followed all the other suggestions and still have questions. Please contact a moderator as mentioned above.


@khannaford wrote:

Hi,

 

My son is on the 250mb plan with unlimited calls and texts, and using an iPhone 6. My usage overview indicates he used nearly 223mb on his first day.

 

14/01/2020 12:04Web     223.04 MBMB$0.00

 

This is extremely unlikely, as he has only been texting and other routine web things. He also was in school with his phone off at the time indicated. Is there a way to get further details on this supposed data use?

 

Thanks.


 

sandpublic
Town Hero / Héro de la Ville

Re: too much data gone

@khannaford  On the actual device take a look at the device's data usage it will show the breakdown by data consumed for each application.

 

Kids can consume 4GB within a couple of hours if you let them. Smiley Happy

darlicious
Mayor / Maire

Re: too much data gone

@khannaford    Btw the web use is not recorded in real time. There's  a minimum lag time of least three hours up to eight hours. I haven't been able go narrow down the timing on it yet.

LovesToPM
Mayor / Maire

Re: too much data gone

@khannaford 

If data usage on the phone matches overall data usage on your account (under "My data and add-ons"), then there is no reason to contact Moderators.

 

With iPhone, you can try these settings to help limit data usage:
- Disable wifi assist
- General. Background app refresh. Enable for wifi only

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