10-28-2019 05:14 AM - edited 01-05-2022 07:45 AM
I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within public mobile accounts?
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10-28-2019 01:32 PM
@Theform2012 wrote:I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within public mobile accounts?
Sorry, but Public Mobile will not switch plans/phone number between accounts.
10-28-2019 06:41 AM
@Theform2012 wrote:I have two phone lines with public mobile. both are under my name. I recently upgraded a plan with a data upgrade offer. I just realized I upgraded the wrong phone. the offer isnt available anymore. is there a way to switch phone numbers within public mobile accounts?
@Theform2012 Do you use both phones or is there two people with phone numbers linked to them? You could swap SIM cards.
10-28-2019 05:54 AM
No, not within self serve anyway. You could contact a moderator and see if they will adjust the accounts to reflect the proper plans.
That being said, if you signed up for a NEW account to get the bonus, you will have no luck converting an existing plan to a NEW plan under these conditions.