sorry, talk is not included

[59]

I am having trouble making long distance calls out.

I am sometimes getting the 

message, sorry, talk is not included in your public plan.

I have unlimited canda wide talking.

Thank you,

Murielle

[Jackhyf63]

@59  Try using 1 and +1 prefix as suggested.  Failing that, get the moderator team to investigate the calling issue. 

[RobertQc]

@59You can also try this. Log into your self serve (my account) CLICK HERE then click “Plan and Add-on” then click “Lost/Stolen Phone” and click “Suspend Service” and click the “logout” button near your name/account balance. Wait 10 minutes. Log back and do the exact same procedure except this time click reactivate service phone found, reboot your phone. This seems to reset you sim / account and may fix your issue.

[RobertQc]

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@59 wrote:

I am having trouble making long distance calls out.

I am sometimes getting the 

message, sorry, talk is not included in your public plan.

I have unlimited canda wide talking.

Thank you,

Murielle

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@59 

Sorry you are having trouble. You might find that adding a ”1” to the beginning of your phone call dial might solve the issue. As long as you have minutes left (are not on a limited calling plan) your account may have a provisioning issues where the database of included calling numbers is corrupted.  Please reach out to the moderator team and they should be able to reprovision your account.  Click this to send them a message