sim card

[jcshrimp]

I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account.. what do I do Now.. Theres no phone number I can call to get help

[softech]

@jcshrimp  you paid $80.   Is your account showing Active now?

If so, it's not too bad, maybe just one more step for SIM Swap,  you can use this direct link to open a Sim Swap ticket

https://urlshortner.tiia.ai/-H7DB-

[Anonymous]

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here. 
• You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service

      Good Luck

[dabr · Accepted solution]

@jcshrimp    SIM changes require moderator help.  Submit a ticket via chatbot and follow prompts after typing "SIM swap" here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket try sending a private message to Moderator_Team here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437