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Great Neighbour / Super Voisin

renew wrong plan

hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.

How can i un-do this and get my money back? 

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Model Citizen / Citoyen Modèle

Re: renew wrong plan

@xu1jia2qi3 ,

 

unfortunately, there isn't you can do on your end if you want to undo your plan. I would recommend sending a private message to the moderators and see what they say.

 

For future bills, you can select auto pay and you won't have to pay manually.

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Mayor / Maire

Re: renew wrong plan


@xu1jia2qi3 wrote:

hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.

How can i un-do this and get my money back? 


@xu1jia2qi3The only way to try is to click here and explain what happened. 

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

 

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

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Mayor / Maire

Re: renew wrong plan

What plan is it?   

After you changed it, do you see the balance sit in your account?

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Town Hero / Héro de la Ville

Re: renew wrong plan


@xu1jia2qi3 wrote:

hello, my question is i want to renew my old 15$ plan to the new one to get unlimited incoming call. But i chose change right now instead new bill cycle. System charge me 15 $ and doesnt change my plan at all.

How can i un-do this and get my money back? 


@xu1jia2qi3  None of us other customers can help you with this, your only chance is to contact the @Moderator_Team and ask for help

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Model Citizen / Citoyen Modèle

Re: renew wrong plan

You will have to contact the moderators to get access, you can send them a private message here: link

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