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Great Neighbour / Super Voisin

reactivated plan, no service

title

 

how long until my service gets put back on, if ever?

Mayor / Maire

Re: reactivated plan, no service

@tyrannosaurus

We need more information to help you...what happened???

Great Neighbour / Super Voisin

Re: reactivated plan, no service

it is what it is.

i re-activated my plan by topping up, and still have no service after a couple hours.

Model Citizen / Citoyen Modèle

Re: reactivated plan, no service

It usually takes a few hours for payments to go through. Check if the money has been taken from your account and if your account status had been changed to Active.

 

Try adding $1 more to your account and restarting your phone.

Mayor / Maire

Re: reactivated plan, no service


@tyrannosaurus wrote:

title

 

how long until my service gets put back on, if ever?


What is your plan?

How much did you paid to reactivate your plan?

Is your account status active or suspended on your overview page?

How much is the amount of available fund on your overview page?

Great Neighbour / Super Voisin

Re: reactivated plan, no service

once i topped up, the money was immediately spent and it went through.

i looked at my DATA and it said my plan was active.

i already did a reset.

Mayor / Maire

Re: reactivated plan, no service


@tyrannosaurus wrote:

once i topped up, the money was immediately spent and it went through.

i looked at my DATA and it said my plan was active.

i already did a reset.


Can you call or text out?

If not, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

 

Mayor / Maire

Re: reactivated plan, no service

You can write a message to the moderator if anything helped...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@tyrannosaurus and you will need to wait few hours to 2 days for a reply...be patient they will help you..Smiley Happy

Great Neighbour / Super Voisin

Re: reactivated plan, no service

that solution did not work.

i guess it is up to the moderators.

 

thank you anyways, but re-topping up your account after a de-activation and then re-activation should always work. i'm surprised there is no immediate switch to "service on" to this effect.

Oracle

Re: reactivated plan, no service


@tyrannosaurus wrote:

that solution did not work.

i guess it is up to the moderators.

 

thank you anyways, but re-topping up your account after a de-activation and then re-activation should always work. i'm surprised there is no immediate switch to "service on" to this effect.


Yes it should. Robot Mad


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.