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fatfrog
Good Citizen / Bon Citoyen

purchased 1000 minutes to the usa for $15 and still can’t call the usa

it says “sorry your call can’t be completed”

 

just bought the minutes and they show in my account

 

what gives ?


Accepted Solutions
S--S
Mayor / Maire

Re: purchased 1000 minutes to the usa for $15 and still can’t call the usa

do you Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races! 
  5. just check it out,

 

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again

 

To get the obvious out of the way...you used ( +1 or 1 ) in front of the country code,

Sometimes there are some extra leading zero's in country codes and "foreign" area codes.

Maybe try not using leading zeros.

View solution in original post


All Replies
S--S
Mayor / Maire

Re: purchased 1000 minutes to the usa for $15 and still can’t call the usa

do you Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

  1. Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
  2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
  3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
    • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
    • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
  4. Select ‘Confirm my purchase’, and you’re off to the races! 
  5. just check it out,

 

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again

 

To get the obvious out of the way...you used ( +1 or 1 ) in front of the country code,

Sometimes there are some extra leading zero's in country codes and "foreign" area codes.

Maybe try not using leading zeros.

View solution in original post

hTideGnow
Mayor / Maire

Re: purchased 1000 minutes to the usa for $15 and still can’t call the usa

@fatfrog 

 

did you try reboot your phone?

 

Also, if you logon to My Account, is the US mins showing up on the Overview Tab as one of the Add-Ons on your account?

 

Try reboot it once and it should be good

 

hairbag1
Mayor / Maire

Re: purchased 1000 minutes to the usa for $15 and still can’t call the usa

@fatfrog...

just to clarify...that add-on is to call USA while you're in Canada.

If you happen to be in US, you'd need one of the 10 Day US Roaming add-ons.

Edit...

Calls made to numbers starting with the following six digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726.

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