paln automatically changed

[gurveinn]

Hi, i had set auto renew for plan at 35$ however i just check and the plan that got activated on 14th april was 15$... how to go about this now?

[benfatto]

@gurveinn There have been previous reports of an automated plan change failing. As suggested might be best to open a trouble ticket. 

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

 @gurveinn : What plan did you have before this renewal? Plans don't automatically change. Had you set up a plan change for that renewal?

[Triguy]

You could change your plan immediately but you would lose any unused minutes, texts, or data.

• https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

You may want to contact a moderator by clicking on the bubble on the bottom right if there was a mistake in your plan.