p[lan update

[Pamela_123]

hello I have renewed a plan the other day the money has been transacted but the plan has not updated its self 

I have no phone or text  and internet  please advise me on how to fix this issue. 

I run a busniess and need a reply as soon as you can 

[Luddite]

@Pamela_123 If you are still without service suggest you read: 100% SERVICE

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

i hope a soon as possible is fix it your issue 

Good Luck

[popping]

@Pamela_123

Login to your self-serve account.  

Is your account status active?

If yes, is the plan correct?

If no, it is time to send a private message to moderator after waiting for a day.  Moderator wait time is about 48 - 72 hours.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[smp99]

Hi

Can you give a few more details.

Are you on auto pay?

What is the balance of Available Funds on your account

Did you switch plans for this last renewal, if so, from what plan (cost) to new plan (cost)

Maybe show a screen shot of your account overview minus any personal info

Someone here will help you

some tips people have tried to jump start the account

- report as lost/stolen (using self serve), then 30mins later go back in and report as found

- add a simple $1 payment (assuming there are already enough funds to cover renew cost)