no service after activating plan

[james1812]

I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!

The plan shows up under self serve

[hairbag1]

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@james1812 wrote:

I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!

The plan shows up under self serve

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What plan have you subscribed to ? Log into My Account and look at your plan details. What calling feature do you have ?

[will13am]

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@james1812 wrote:

S9.

It just says you don't have a long distance plan when calling out to any number. And ppl calling in get a busy signal

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I think moderator team assistance is required here.  I have tried using the lost phone/found phone toggle to reboot a suspended account in the past.  The results are not always perfect.  Sometimes it works, sometimes not so much. 

[james1812]

S9.

It just says you don't have a long distance plan when calling out to any number. And ppl calling in get a busy signal

[hairbag1]

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@james1812 wrote:

did suspend service and got data working, but no voice still 😞

gonna try it again

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What phone are you using ?

[Lieux]

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@james1812 wrote:

did suspend service and got data working, but no voice still 😞

gonna try it again

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If you can't still make a call..write a message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened they will help you. Waiting time is few hours to 2 days.

[james1812]

did suspend service and got data working, but no voice still 😞

gonna try it again

[Lieux]

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@james1812 wrote:

I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!

The plan shows up under self serve

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The little trick to try is..go in your self-serve account and tab PLAN/ADD=ONS and click on PHONE LOST/STOLEN. Close your phone few minutes and open it again and reactivate the service...and tell us if it's OK.

[hairbag1]

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@james1812 wrote:

I hadn't topped up my account in a month. reactivated today, paid the full plan amount and now still have no call or data service!!! help!!!

The plan shows up under self serve

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If your suspension was 90 days or more...you'll have to start a new account with a new sim. Otherwise try cycling phone off / on. Try the lost/stolen remedy. Log into My Account / Plan and Add-ons / Lost-Stolen/ Suspend service ....log out and wait five minutes. Log back in and report as found. Good luck.