my data has dissapeared

[smartytim]

somtime early this morning my data stopped working and has dissapeared from my usage window under my account. it worked last night around 10pm but not today.....any ideas anyone?

[Korth · Accepted solution]

@smartytim

"Public Mobile here ..." sends you text reminders when Data usage reaches 75% and 95% thresholds.  But it just rudely cuts you off when Data hits 100%, you get no more until your next billing cycle.

You can login to Self-Serve and check your Data & Add-On Usage.

If it's not already all used up then you should try restarting the device.  And if that doesn't work then confirm your APN settings are correctly configured for Public Mobile (then restart the device to ensure changes to settings take effect).

https://apn-canada.gishan.net/net_15_public_mobile_internet_and_mms_settings.php

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-And...

[Anonymous]

you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

[LEGO]

@smartytim wrote:

it usually sends me an sms letting me know ive used up all my data. i received nothing this time. 

Very strange… Some kind of bug lurking around!  I suggest you send a private message to a Moderator_Team to look into this problem!

Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! 

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[Stormy]

Not sure about that one. Maybe it got lost in the Alert Ready mess.

[smartytim]

it usually sends me an sms letting me know ive used up all my data. i received nothing this time. 

[Stormy]

That is normal if you hit the limit of what data you have on your plan. It will come back when you renew at the end of your current billing cycle. You can also renew early to get it back, or buy the data add-on.