02-24-2020 11:27 PM - edited 01-05-2022 09:38 AM
02-25-2020 11:15 AM
02-25-2020 02:36 AM
The 1GB data add on is a one time thing. It does not renew on a monthly basis. After you use the whole 1GB, that's it, it is gone. However, if you meant you haven't used all of it and one day you logged on to self serve to find it disappear, then I recommend talking to a moderator.
Go to the green question mark bottom right corner of this page
Ask to speak to a human
The AI should connect you to a moderator where you can create a ticket about your problem
02-25-2020 12:33 AM
02-24-2020 11:34 PM
@tonyso68 wrote:Hi, anyone notice their free holiday 1G data add on is missing, how can I get it back?
thanks
You could have used it up. Once it gets used up it will be gone.
if you think you have not used it all and you can private messages the @Moderator_Team, and they'll get back to you soon and also let you know.
Cheers
02-24-2020 11:31 PM
@Jb456 wrote:If it's not longer visible under my data and add-on section. It means you used it all up.
Edit: ninja'd by @Anonymous 😂
How 'bout that. This old geezer ninja'd the lightning fast Jb456. 🙂
02-24-2020 11:29 PM - edited 02-24-2020 11:38 PM
If it's no longer visible under my data and add-on section. It means you used it all up.
Edit: ninja'd by @Anonymous 😂
02-24-2020 11:29 PM
@tonyso68 wrote:Hi, anyone notice their free holiday 1G data add on is missing, how can I get it back?
thanks
It was a one-time gift. Use it up and that's it. Happy Holidays.