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long distance - how to dial

fdunique
Good Citizen / Bon Citoyen

Hello I have a International long distance plan with my phone.

I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work.

 

I do the 1 before the number

I asked the question on your site with the automatic help and the message explain I have to do 1 58 and the number (XXX XXX-XXXX) then another message ask "this not work" I clicked on it, and a new message said "the number have to be linked, login to forum and send a message to be linked"

and here I am!.

 

Could you check please, thank you

11 REPLIES 11

fdunique
Good Citizen / Bon Citoyen

yes I have and now it work thank you

fdunique
Good Citizen / Bon Citoyen

yes I have and now it work

 

thank you

Anonymous
Not applicable

@gblackma wrote:

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

 


Well...not quite unless he does indeed have the gift one. The normally purchased 400 minute add-on wouldn't say $0.

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

 

Screenshot_20200321-214124.jpg

 

 


@fdunique wrote:

Excactly what I done, still not work


Have a look at this. See if it will help.

 

https://www.prokerala.com/how-to/call/venezuela?from=canada

fdunique
Good Citizen / Bon Citoyen

Excactly what I done, still not work

fdunique
Good Citizen / Bon Citoyen

yes I also tried the 011 58

 

and yes the plan international show in my account

 

Thanks

Triguy
Mayor / Maire

To call Venezuela from Canada, dial:011 - 58 - Area Code - Land Phone Number011 - 58 - 10 Digit Mobile Number

@fdunique 011 58. Please remove your personal information from the post. This is a public forum.  Thanks. Stay safe.

Anonymous
Not applicable

 @fdunique 

Try 011 in front of the country code instead of the +.

Are you sure you see the 400 minute add-on in your data & add-ons area?

JoyLuck
Mayor / Maire

Click the 3 vertical dots and edit out personal info.

 

This is a public forum and everyone can see your numbers.

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