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Good Citizen / Bon Citoyen

long distance - how to dial

Hello I have a International long distance plan with my phone.

I try to call in Venezuela the number +58 XXX XXX-XXXX a mobile phone from my public mobile number (514-XXX-XXXX) and nothing work.

 

I do the 1 before the number

I asked the question on your site with the automatic help and the message explain I have to do 1 58 and the number (XXX XXX-XXXX) then another message ask "this not work" I clicked on it, and a new message said "the number have to be linked, login to forum and send a message to be linked"

and here I am!.

 

Could you check please, thank you


Accepted Solutions
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Mayor / Maire

Re: long distance - how to dial

@fdunique 011 58. Please remove your personal information from the post. This is a public forum.  Thanks. Stay safe.

View solution in original post


All Replies
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Mayor / Maire

Re: long distance - how to dial

Click the 3 vertical dots and edit out personal info.

 

This is a public forum and everyone can see your numbers.

Highlighted
Mayor / Maire

Re: long distance - how to dial

 @fdunique 

Try 011 in front of the country code instead of the +.

Are you sure you see the 400 minute add-on in your data & add-ons area?

Highlighted
Mayor / Maire

Re: long distance - how to dial

@fdunique 011 58. Please remove your personal information from the post. This is a public forum.  Thanks. Stay safe.

View solution in original post

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Mayor / Maire

Re: long distance - how to dial

To call Venezuela from Canada, dial:011 - 58 - Area Code - Land Phone Number011 - 58 - 10 Digit Mobile Number

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Good Citizen / Bon Citoyen

Re: long distance - how to dial

yes I also tried the 011 58

 

and yes the plan international show in my account

 

Thanks

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Good Citizen / Bon Citoyen

Re: long distance - how to dial

Excactly what I done, still not work

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Mayor / Maire

Re: long distance - how to dial


@fdunique wrote:

Excactly what I done, still not work


Have a look at this. See if it will help.

 

https://www.prokerala.com/how-to/call/venezuela?from=canada

Highlighted
Mayor / Maire

Re: long distance - how to dial

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

 

Screenshot_20200321-214124.jpg

 

 

Highlighted
Mayor / Maire

Re: long distance - how to dial


@gblackma wrote:

@fdunique  do you have the 400 minute $15 international add on? You need it to call  Venezuela. Please log into your self service account and check it. Your plan should look like this. Thanks. 

 


Well...not quite unless he does indeed have the gift one. The normally purchased 400 minute add-on wouldn't say $0.