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Slinxci
Good Citizen / Bon Citoyen

international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. if this add-on only work to international cellphone,or I have to change setting to make it work to fixed line telephone.


Accepted Solutions
sbreakin
Model Citizen / Citoyen Modèle

Re: international calls is not working

Hmm this seems odd.  I haven't read of any restriction on business vs landline - although i know some countries have different rates for these.

I also checked & both CHina & Hong Kond are listed in countries.

 

It also looks like you followed the instructions in this thread:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/t...

 

You have confirmed that you added funds & then added the international add on (it's a 2 step process).  If you have funds left then it didn't go through correctly.

ALthough I seem to recall that you made some calls ok.

 

From thread above:

 

If there is an issue with calling an International number, ensure the following:


1. Correct dialing pattern (exit code + country code + area code + phone number) is used


2. Overseas Long Distance minutes are remaining on your subscription

 

3. Overseas Long Distance includes calling Canadian and US long distance numbers

 

 

Public-International-Long-Distance-Countries-Eng.jpg

 

View solution in original post

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All Replies
neatooo
Model Citizen / Citoyen Modèle

Re: international calls is not working

I was wrong. It should work.

 

Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

 

that add-on might be for north america calls only.

Slinxci
Good Citizen / Bon Citoyen

Re: international calls is not working


@neatooo wrote:

that add-on might be for north america calls only.


No, it includes international calls to18 countries.

jeffster1970
Model Citizen / Citoyen Modèle

Re: international calls is not working

Perhaps if you could you could look up a number for me to try out, obvisouly not a household but perhaps a business...see if it's a your issue or PM issue. 

 


@Slinxci wrote:

@neatooo wrote:

that add-on might be for north america calls only.


No, it includes international calls to18 countries.


 

sbreakin
Model Citizen / Citoyen Modèle

Re: international calls is not working

Hmm this seems odd.  I haven't read of any restriction on business vs landline - although i know some countries have different rates for these.

I also checked & both CHina & Hong Kond are listed in countries.

 

It also looks like you followed the instructions in this thread:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/t...

 

You have confirmed that you added funds & then added the international add on (it's a 2 step process).  If you have funds left then it didn't go through correctly.

ALthough I seem to recall that you made some calls ok.

 

From thread above:

 

If there is an issue with calling an International number, ensure the following:


1. Correct dialing pattern (exit code + country code + area code + phone number) is used


2. Overseas Long Distance minutes are remaining on your subscription

 

3. Overseas Long Distance includes calling Canadian and US long distance numbers

 

 

Public-International-Long-Distance-Countries-Eng.jpg

 

View solution in original post

Tags (2)
sbreakin
Model Citizen / Citoyen Modèle

Re: international calls is not working

Cool. My second solution badge. I hope I was able to help solve the international call.
The 2 steps to add funds then buy/ add the add on is unusual. Happy dialing...
WilliamXu
Great Neighbour / Super Voisin

Re: international calls is not working

Just tried to call China, it is working for me by this pattern exit code + country code + area code + phone number, e.g. 011 86 755 86268922

loganjmenzies
Great Neighbour / Super Voisin

Re: international calls is not working

hi there, unfortunately you may have to file a ticket for a moderator to help under the get help tab at the top

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