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hi i got the usa roming text and talk i did the 2 steps but it does not show on my account

clavijo
Good Citizen / Bon Citoyen

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Mar 16, 2018US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) $15.00$0.00
Mar 14, 2018Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00

 how long it takes to show up in my account? @Brooke_C

thanks

4 REPLIES 4

will13am
Oracle
Oracle

@clavijo, glad everything all worked out.  Have a nice trip.

clavijo
Good Citizen / Bon Citoyen

it is all good they show up in my account now , but not in my overview

My Plan
 
 
 
 
  • This plan includes: -
  • - 12GB Data
  • - Unlimited International Text
  • - Unlimited Provincial Talk
$120 per 90 Days
 
 

 
My Add-ons
 
 
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Text (10-day)

previusly it did show up on my overview

  • My Data & Add-Ons
  • Data & Add-OnsAmount Used
    12GB Data
    3904.911  /  12288 MB

 any ways it is solved i was scared because i will be leaving in a couple of hours

clavijo
Good Citizen / Bon Citoyen

hi i phoned those numbers but they want to sell me addons only

how could get in touch with a moderator?@Moderator_Team

thanks

Korth
Mayor / Maire

I've never used any of those add-ons so I'm not sure if/when they're supposed to show up on your account.  Your transaction history definitely shows that you paid for one and payment was accepted.

 

But I do know you have to manually activate the US Roaming add-ons by calling PM (Telus) *611 or 1-855-4PUBLIC IVR numbers ... and you cannot suspend these add-ons, they run their 10 days nonstop until they expire ... and you can only have one of each type (talk, text, data) active at any time.

Need Help? Let's chat.