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Great Neighbour / Super Voisin

complimentary 1GB data add-on expired?

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?

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Mayor / Maire

Re: complimentary 1GB data add-on expired?

@wikevin  it only disappears when it is used up. It doesn't expire. So, You probably used it up. Stay safe 

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Good Citizen / Bon Citoyen

Re: complimentary 1GB data add-on expired?

Not sure which one you meant, but I still see all these in my account.

 

  • $0 Free Holiday Giveaway: 1GB Add-on
  • 1GB Add-on

 

It may be an error on your account. Please contact the moderator.

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Model Citizen / Citoyen Modèle

Re: complimentary 1GB data add-on expired?


@redgam8 wrote:

Not sure which one you meant, but I still see all these in my account.

 

  • $0 Free Holiday Giveaway: 1GB Add-on
  • 1GB Add-on

 

It may be an error on your account. Please contact the moderator.


@redgam8 No error; not there means it's been used up. Don't bother contacting the moderators.

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Mayor / Maire

Re: complimentary 1GB data add-on expired?


@wikevin wrote:

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?


Did you get any usage warning texts at 75% and 95%?

Highlighted
Mayor / Maire

Re: complimentary 1GB data add-on expired?


@z10user4 wrote:

@wikevin wrote:

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?


Did you get any usage warning texts at 75% and 95%?


I think I've read some posts mention that the usage warnings texts don't always get sent if there is an add-on data on the account.  Don't have personal experience of this though.

 

On another note, I'll say that I've never seen a usage warning text for the $10 plan when it's depleted the 50 mins available.  Seems to me that some users get a warning, others not.

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Mayor / Maire

Re: complimentary 1GB data add-on expired?


@dabr wrote:

@z10user4 wrote:

@wikevin wrote:

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?


Did you get any usage warning texts at 75% and 95%?


I think I've read some posts mention that the usage warnings texts don't always get sent if there is an add-on data on the account.  Don't have personal experience of this though.

 

On another note, I'll say that I've never seen a usage warning text for the $10 plan when it's depleted the 50 mins available.  Seems to me that some users get a warning, others not.


I understand the possible "bug"...so I asked 🙂

My main account gets both 10 minutes and 10 texts warnings. They are sent from 611. Maybe you're blocking?

Highlighted
Mayor / Maire

Re: complimentary 1GB data add-on expired?


@wikevin wrote:

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?

 

@wikevin  Yes it kicked in and it disappeared from your landing page because it was all used up. Check the data usage on your phone, looks like you have some data hog apps running that are using all your data.

 




 

Highlighted
Mayor / Maire

Re: complimentary 1GB data add-on expired?


@z10user4 wrote:

@dabr wrote:

@z10user4 wrote:

@wikevin wrote:

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that the complimentary 1GB would kick in, but when I checked my account, I did not see it?  Did it expire?


Did you get any usage warning texts at 75% and 95%?


I think I've read some posts mention that the usage warnings texts don't always get sent if there is an add-on data on the account.  Don't have personal experience of this though.

 

On another note, I'll say that I've never seen a usage warning text for the $10 plan when it's depleted the 50 mins available.  Seems to me that some users get a warning, others not.


I understand the possible "bug"...so I asked 🙂

My main account gets both 10 minutes and 10 texts warnings. They are sent from 611. Maybe you're blocking?


@z10user4   Hmm...interesting that you get the warning, but the alerts from PM are not blocked and all alerts for "heads up texts for payment due/rewards applied/payment received" are received from 611 without any problems. 

 

I did wonder if having the talk add-on was causing the alert failure similar to perceived "bug" for the data add-on, but I'm quite sure you would have the talk add-on too on your plans, so it's just probably another of those PM random glitches.   Oh well 🙂