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Good Citizen / Bon Citoyen

changing plan page is unavailable

 

 

When I click the change plan button, no existing plan and new plan show up. Then, I click more plans directs to below error. please check and fix it, thanks. Screen Shot 2020-06-29 at 7.36.33 PM.png

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Great Citizen / Super Citoyen

Re: changing plan page is unavailable

I’ve read about some outages today affecting self serve maybe that what your experiencing. Try logging back in in incognito and see if that helps

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Mayor / Maire

Re: changing plan page is unavailable

@EstherB it happens. Try clearimg your browser history, go to private/ incognito mode and try again to switcj your plan. You can also try again in a couple of hours. Please note that if you change your plan immediately you lose whatever you paid for this cycle and will be immediately charged for the full cost of the new plan. Its recommended that you switch at next renewal date. Here's an article on switching plans. 

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe. 

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Mayor / Maire

Re: changing plan page is unavailable


@EstherB wrote:

 

 

When I click the change plan button, no existing plan and new plan show up. Then, I click more plans directs to below error. please check and fix it, thanks. Screen Shot 2020-06-29 at 7.36.33 PM.png


I just tried it and seems to be working ok in BC.

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Model Citizen / Citoyen Modèle

Re: changing plan page is unavailable

@EstherB 

try re starting your computer/ tablet.