06-13-2019 10:38 PM - edited 01-05-2022 05:22 AM
06-14-2019 01:53 PM
@pinawabrad wrote:I tried to change the plan twice. I wanted the $25/mo plan...
first time while I attempted the instant change.
Then I settled for to be activated at the next cycle...
Neither worked...
kinda unimpressed
If your plan information for the $25 plan looks like the following, you've changed to the current $25 offering:
06-13-2019 11:42 PM
@pinawabrad wrote:I tried to change the plan twice. I wanted the $25/mo plan...
first time while I attempted the instant change.
Then I settled for to be activated at the next cycle...
Neither worked...
kinda unimpressed
When you say "Neither worked...", what error message or outcome were you getting?
Just in case you already have the $25 plan activated. The system won't allow you to change to the same plan you're already on.
Otherwise try clearing browser cache/cookies and trying it again in incognito mode.
06-13-2019 10:51 PM - edited 06-13-2019 10:51 PM
@pinawabrad wrote:I tried to change the plan twice. I wanted the $25/mo plan...
first time while I attempted the instant change.
Then I settled for to be activated at the next cycle...
Neither worked...
kinda unimpressed
Instant change should have worked, are you sure you chose the plan you actually wanted? As for next cycle, do you mean you set it to change and then waited 30 days (give or take) to see if it changed and then it didn't? I've changed plans a few times (on renewal) and each time it has worked fine.
06-13-2019 10:43 PM
@pinawabrad wrote:I tried to change the plan twice. I wanted the $25/mo plan...
first time while I attempted the instant change.
Then I settled for to be activated at the next cycle...
Neither worked...
kinda unimpressed
It's a two step process, so you add your funds first, then you go to select the plan you would like to change to and at this time you'll get the option to change at your next renewal.