04-16-2020 02:06 AM - edited 01-05-2022 10:23 AM
hi my name is alazar
how could i change my plan ( to upgrade).
i forgot my email when i got the service from a dealer?.
Solved! Go to Solution.
04-17-2020 01:57 AM
With most types of online accounts, usually there is an option to verify your identity and change your password, etc. if you forget your email or password.. so go to login and see if that option is there.
04-16-2020 01:26 PM - edited 04-16-2020 02:41 PM
Here's a link on changing plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
Stay safe.
04-16-2020 10:13 AM - edited 04-16-2020 10:17 AM
@Alozogas12 wrote:hi my name is alazar
how could i change my plan ( to upgrade).
i forgot my email when i got the service from a dealer?.
Hi @Alozogas12
If you have multiple email addresses, I recommend checking them and searching for the email from public mobile to confirm.
If you do not remember your email address, you probably do not have access to your Self-serve account.
Since you don't have access to your account. You will need to private message MOD TEAM
You can contact them directly using (Private Message) >>>Moderator Team.<<<
Any other information that will Verify you as an owner!
You can then ask if they can change the plan for you while you are at it.
You can also ask them to change the email address/ Reset password so you can access your online account.
Once you have access to the online account then you can then change your plan online by yourself.
The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. Keep an eye on your Mailbox.
Please note: It may take 24-48 hours for them to get in touch with you.
Cheers
04-16-2020 09:39 AM
@Alozogas12 wrote:hi my name is alazar
how could i change my plan ( to upgrade).
i forgot my email when i got the service from a dealer?.
You are going to need to go to SIMon
My one question would be how did you forget your email, I'm curious? Did you use an email that you don't regularly ever use and that's why you can't remember?
To create your Self-Serve account, you will need:
04-16-2020 06:33 AM
@Alozogas12 firstly we need to get you to create a self service account. If you still have access to the email used to activate your SIM card, then contact a moderator and explain your situation, If you don't, send them an email adress that you would like to use instead. Contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Once you know the email address is that is linked to your SIM card, set up your self service account, and use @mpcdesign 's diagrams to upgrade your plan. Heres an article on changing plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
Stay safe.
04-16-2020 02:15 AM - edited 04-16-2020 02:15 AM
@Alozogas12, to change your plan, go to the self-serve once you get in.
04-16-2020 02:08 AM - edited 04-16-2020 02:12 AM
@Alozogas12 If you activated your card at a retail location then Click here to register your selfserve account.
Once you have access to your selfserve account then you can change plans.
If you still need help then you need to submit a ticket
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team