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swiss32
Good Citizen / Bon Citoyen

can't make voice-call....

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

z10user4
Mayor / Maire

Re: can't make voice-call....


@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...


You've likely used all the 50 minutes.

Get the $5 500 minute add-on. It's a great add-on for the limited minute plans.

Nezgar
Mayor / Maire

Re: can't make voice-call....

If you log into the selfserve website, does it show how many minutes you've used?

 

You either used up your 50 minutes, or you inadvertently dialed an invalid number.

gblackma
Mayor / Maire

Re: can't make voice-call....

@swiss32   you are probably out of minutes. You can add the Canada wide 500 minutes,  $5 addon. Could you please post a screenshot of your plan payment history, so that we can take a look at it? Please omit all personal imformation. Thanks.


@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...


 

swiss32
Good Citizen / Bon Citoyen

Re: can't make voice-call....

here is my usage on my plan....

Voice Minutes
 NameVoice Limit# of Minutes UsedRemaining MinutesStatus
Limited Canada-Wide Talk502129Active
Data & Data Add-Ons
 NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status
1GB Promo102428.550995.450Active
Text Messages
 NameText Limit# of Texts UsedRemaining Text MessagesStatus
50 International Outgoing Texts and Unlimited Incoming Texts50446Active
Talk Add-ons
 NameTalk Minute Limit*Talk Minutes Used**Talk Minutes LeftStatus
200 min US and Canada Long Distance23013496Active
geopublic
Mayor / Maire

Re: can't make voice-call....


@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...


@swiss32  Check the number you dialed sometimes you get that message when you dial an incorrect number. Also, dial 611 is your plan active?

Nezgar
Mayor / Maire

Re: can't make voice-call....

Well according to those plan details, you're all good there.

 

Maybe a phone reboot is in order, and potentially an account reset request to the mods...

 

Would you mind sharing the area code and 3 digit prefix of the number you are trying to call?

CS_Agent
Customer Support Agent

Re: can't make voice-call....

Hi there!

 

Here is SIMon--> SIMon, our friendly chatbot which is waiting to help you with this. He know a lot of tricks regarding situations like this one. 

 

Wish you a great day!

swiss32
Good Citizen / Bon Citoyen

Re: can't make voice-call....

thanx to everybody that had some input into this. I can make voice-calls again today, don't know what fixed it...

Swiss

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