can't make voice-call....

[swiss32]

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

[z10user4]

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@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

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You've likely used all the 50 minutes.

Get the $5 500 minute add-on. It's a great add-on for the limited minute plans.

[Nezgar]

If you log into the selfserve website, does it show how many minutes you've used?

You either used up your 50 minutes, or you inadvertently dialed an invalid number.

[gblackma]

@swiss32   you are probably out of minutes. You can add the Canada wide 500 minutes,  $5 addon. Could you please post a screenshot of your plan payment history, so that we can take a look at it? Please omit all personal imformation. Thanks.

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@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

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[swiss32]

here is my usage on my plan....

Voice Minutes

Name	Voice Limit	# of Minutes Used	Remaining Minutes	Status
Limited Canada-Wide Talk	50	21	29	Active

Data & Data Add-Ons

Name	Data Limit* (MB)	Data Used** (MB)	Remaining Data (MB)	Status
1GB Promo	1024	28.550	995.450	Active

Text Messages

Name	Text Limit	# of Texts Used	Remaining Text Messages	Status
50 International Outgoing Texts and Unlimited Incoming Texts	50	4	46	Active

Talk Add-ons

Name	Talk Minute Limit*	Talk Minutes Used**	Talk Minutes Left	Status
200 min US and Canada Long Distance	230	134	96	Active

[geopublic]

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@swiss32 wrote:

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

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@swiss32  Check the number you dialed sometimes you get that message when you dial an incorrect number. Also, dial 611 is your plan active?

[Nezgar]

Well according to those plan details, you're all good there.

Maybe a phone reboot is in order, and potentially an account reset request to the mods...

Would you mind sharing the area code and 3 digit prefix of the number you are trying to call?

[CS_Agent]

Hi there!

Here is SIMon--> SIMon, our friendly chatbot which is waiting to help you with this. He know a lot of tricks regarding situations like this one. 

Wish you a great day!

[swiss32]

thanx to everybody that had some input into this. I can make voice-calls again today, don't know what fixed it...

Swiss