02-17-2020 12:27 PM - edited 01-05-2022 09:32 AM
02-17-2020 02:41 PM
@orcsun wrote:I guess I am out of minutes, but there is no way to check if it is. How do I know how many minutes left?
As others have said, if you log in to your account, you should see something similar to the highlighted portion of the included pic, and if that line isn't there, your minutes have been all used.
02-17-2020 01:22 PM
Your overview page under add-ons will show a minutes line. If it's not there then you've used them.
Get the excellent $5 add-on as mentioned.
02-17-2020 01:14 PM
@gblackma wrote:Look for the 100 minutes in your self service/ my account @orcsun if it isnt there, you are out of minutes. You can buy the $5 500 minute Canada wide add on to fix being out of minutes. It's a 2 step process, add the funds, the purchase the add on. However even if you are out of minutes, you should be able to receive calls. Follow the above advice and contact a moderator.
@orcsun wrote:I guess I am out of minutes, but there is no way to check if it is. How do I know how many minutes left?
thanks, I couldn't see it. My plan is $10 per 30 Days. I used another phone to call this number, it just ended the call.
02-17-2020 01:07 PM - edited 02-17-2020 01:31 PM
Look for the 100 minutes in your self service/ my account @orcsun if it isnt there, you are out of minutes. You can buy the $5 500 minute Canada wide add on to fix being out of minutes. It's a 2 step process, add the funds, then purchase the add on. However even if you are out of minutes, you should be able to receive calls. Follow the above advice and contact a moderator.
@orcsun wrote:I guess I am out of minutes, but there is no way to check if it is. How do I know how many minutes left?
02-17-2020 12:59 PM
I guess I am out of minutes, but there is no way to check if it is. How do I know how many minutes left?
02-17-2020 12:55 PM
it's autopay
02-17-2020 12:40 PM - edited 02-17-2020 12:42 PM
Were you supposed to renew?
Are you on autopay?
Did you get sms that payment went through?
You can login https://selfserve.publicmobile.ca/
If you're autopay failed press reactivate button pay manually and restart your phone.
If that doesn't help you can add one more dollar and restart your phone.
If that still doesn't work you can report your phone lost, then found, then restart your phone.
If that doesn't help please contact moderators
02-17-2020 12:36 PM - edited 02-17-2020 12:36 PM
What plan are you on
Are you out of minutes
What dues your account say
Can you test it inn another phone?
Are you messaging through wifi?