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Good Citizen / Bon Citoyen

asus zenfone 3 laser z01bdc data useage problem

hey folks,im not sure if this is a hardware issue or an actual sim card/data issue but i recently switched from a blackberry classic to a zenfone 3 laser z01bdc and ever since i switched, my data has become unuseable,i've tried turning on data useage and even data roaming,and am not over my limit,and the phone will simply not use data for anything,cant view webpages,cant download pictures via texts,cant even use apps,so some help would be greatly appreciated,i've even tried turning off all connections then back on since previously with the card on the blackberry sometimes that had to be done to make the data work,and while i can still make calls and texts as if connected to the nerwork normally,im unable to use data,and to say the lease not being able to use data that i pay for is a tad frustrating so any help would be greatly appreciated

Model Citizen / Citoyen Modèle

Re: asus zenfone 3 laser z01bdc data useage problem

I don't see a mention of this in your post, but did you set up the APN settings on your new phone? if you have, the phone may not be compatible with PM.

 

You can get them from here if you haven't set that up.

 

https://apn-canada.gishan.net/en/apn/public-mobile

Good Citizen / Bon Citoyen

Re: asus zenfone 3 laser z01bdc data useage problem

i havent yet,ill give that a shot and update

Model Citizen / Citoyen Modèle

Re: asus zenfone 3 laser z01bdc data useage problem

Good luck and keep us posted if this was solved with the APN settings!

Highlighted
Deputy Mayor / Adjoint au Maire

Re: asus zenfone 3 laser z01bdc data useage problem

 

I would try the APN settings and also a network reset...

 

Curious, have you checked to see what bands your phone supports on the Telus network?

 

You could be on a weaker band?

Good Citizen / Bon Citoyen

Re: asus zenfone 3 laser z01bdc data useage problem

so i updated the apn settings and no luck yet,if by network reset you mean turning off and on the connection yes i have but i havent tried messing with the bands yet and frankly dont know how,i know how to set the preferred network but not specificly the bands,also what does telus have to do with this?

Town Hero / Héro de la Ville

Re: asus zenfone 3 laser z01bdc data useage problem

Here's a network reset procedure, btw, that hopefully matches what's on your phone: https://www.verizonwireless.com/support/knowledge-base-214589/

Good Citizen / Bon Citoyen

Re: asus zenfone 3 laser z01bdc data useage problem

welp updated the apn settings and did a network reset,still no data,so it looks like my phone doesn't support data through public mobile,guess its time to look for a new plan or another service provider,thanks for the help though everyone

Model Citizen / Citoyen Modèle

Re: asus zenfone 3 laser z01bdc data useage problem


@smarsden wrote:

so i updated the apn settings and no luck yet,if by network reset you mean turning off and on the connection yes i have but i havent tried messing with the bands yet and frankly dont know how,i know how to set the preferred network but not specificly the bands,also what does telus have to do with this?


On your cell phone setting, make sure mobile network is set to Public Mobile. 

1.click setting

2.click connections

3.click mobile network

4.click advanced

From here you'll find network is PM or not.

My cell is Asus ZonFone 4 Max, so hopefully can help you.

Mayor / Maire

Re: asus zenfone 3 laser z01bdc data useage problem


@smarsden wrote:

welp updated the apn settings and did a network reset,still no data,so it looks like my phone doesn't support data through public mobile,guess its time to look for a new plan or another service provider,thanks for the help though everyone


The phone should work. It might be missing one 4G band but it has 2 others. You could also force 3G (one of UMTS/WCDMA/HSDPA) for 3G as well.

Maybe get some screenshots of your APN settings so we can see what you've set up.