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Wrong add on purchased

MoniSmith
Great Neighbour / Super Voisin

Hi! Yesterday I purchased US roaming by accident when I was trying to get long distance calling. Today my account appears to be suspended  due to not having enough funds which its weird because I have autopay set up. How can I fix the add on added by accident and what could be a reason for the payment situation. 

3 REPLIES 3

delilap04
Good Citizen / Bon Citoyen

If you click on the ? You can communicate with public mobile directly, only they can fix that.

hairbag1
Mayor / Maire

@MoniSmith...start by clicking on the ? in lower right side of the screen.

geopublic
Mayor / Maire

@MoniSmith  Best to submit a ticket to PM and ask for a refund.

PMST.png

 

 

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