Wrong Add On purchase in Error

[manolo1881]

Purchased wrong add on

[tabi159w]

The only way to change an add-on is to contact a Moderator. Good luck!

[popping]

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@manolo1881 wrote:

How can I transfer to right add on

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PM is prepaid service.  There is no change after purchase.

Only moderator can access your account.  Create a moderator support ticket for help.  There is no guarantee for the change.  YMMV.

[gblackma]

@computergeek541 , @Luddite , oracles duplicate post please merge.  Thanks.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Wrong-Add-On-purchase-in-Error/m-p/5648...

[Benjaminsfc]

Click the ? on the bottom right corner and chat with SIMon, the Public Mobile chatbot : A mod would have to look into that for you!

Be Very careful next time as thats never a self serve fix

[RossN]

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@manolo1881 wrote:

Bought wrong at on in error I intended 2 purchased an international talk plan hey I ended up purchasing a kind of that us talk plan how can I change that

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@manolo1881 contact the moderator  click the ? bottom right corner to contact the moderators ask Simon the robot to speak to a human to generate a ticket mention wrong add on check envelope top right for a response time is between 2-48 hours

[JoyLuck · Accepted solution]

Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

[manolo1881]

Bought wrong at on in error I intended 2 purchased an international talk plan hey I ended up purchasing a kind of that us talk plan how can I change that

[manolo1881]

How can I transfer to right add on

[gpixel]

@manolo1881 contact moderators here and ask them to change it for you 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message