Which day does PM start to calulate my data usage？

[sunshine007]

Hi,

Today is Nov 1st, but my mobile data appears disconnected. I am not sure whether I have used up my monthly plan？

I am curious which day PM calculate my data usage,from first day of each month,or from the day that I make payment.

Who can answer my question？Thanks a lot.

Candice

[Luddite]

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@sunshine007 wrote:

I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

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Website is pre-tax; credit card charge includes taxes.

[Anonymous]

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@sunshine007 wrote:

I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

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Do you see the amount that you paid in to your account in your Available Funds? If so you didn't do the next step of actually buying the add-on. If you did then you should see it in your add-ons list further down in the overview page.

If you see it there then try restarting the phone.

Post a screenshot of your overview page and we can see what you have going on. Blank out personal info of course.

[sunshine007]

I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

[stonechucker]

Look for a data monitor program in your App Store or play store that will work with a 30 or 90 day cycle.

if you’re on an Android device, Data Witness PM is very easy to setup and use.

[sulagok]

The data reset or restart every time your plan resets, be it 30 days plan or 90 days plan. This will equally coincide with the day your account is charged.

[Anonymous]

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@sunshine007 wrote:

Thanks. I know why I cannot connnect the 4G network？I have used too much data last month.

Candice

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That would do it.

Perhaps set up a future plan change for your next renewal and get more data if this is a common occurence.

Or get a data add-on to tie you over to your next renewal.

[sunshine007]

Thanks. I know why I cannot connnect the 4G network？I have used too much data last month.

Candice

[Anonymous]

 @sunshine007:

Your 30 day renewal day.