cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Where is free 5GB Add-on bonus ?

Hi,

I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on bonus is not displayed in my account. What can I do to get the welcome bonus? Thanks in advance.

DnG

Tags (1)

Accepted Solutions
Oracle

Re: Where is free 5GB Add-on bonus ?

@DnG  If you qualify for the bonus (which you seem to) then send private message to: moderator_team with your account detailsand activation details  and a request for the addon to be applied.

View solution in original post


All Replies
Mayor / Maire

Re: Where is free 5GB Add-on bonus ?


@DnG wrote:

Hi,

I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on bonus is not displayed in my account. What can I do to get the welcome bonus? Thanks in advance.

DnG


Well you seem to have done everything right. I guess all you can do is notify the @Moderator_Team < Click this.

Oracle

Re: Where is free 5GB Add-on bonus ?

@DnG  If you qualify for the bonus (which you seem to) then send private message to: moderator_team with your account detailsand activation details  and a request for the addon to be applied.

View solution in original post

Good Citizen / Bon Citoyen

Re: Where is free 5GB Add-on bonus ?

Thank you for the quick advice.

Good Citizen / Bon Citoyen

Re: Where is free 5GB Add-on bonus ?

Thank you.

Great Neighbour / Super Voisin

Re: Where is free 5GB Add-on bonus ?

I have not received mine either...is it not automatic? Do we all need to request? 

Model Citizen / Citoyen Modèle

Re: Where is free 5GB Add-on bonus ?


@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 


The official promo details say: 

  • Eligible customers will be provided the one-time 5 GB data Add-On within 72 hours.

While it's supposed to be automatic, Public Mobile is rather glitchy at times, so it's probably worth sending the moderators a private message if you've waited longer than 72 hours since your activation.

Good Citizen / Bon Citoyen

Re: Where is free 5GB Add-on bonus ?


@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 


Not sure. I'll let you know when I receive the welcome bonus.


Good Citizen / Bon Citoyen

Re: Where is free 5GB Add-on bonus ?


@MandyJ wrote:

@TheHarries3 wrote:

I have not received mine either...is it not automatic? Do we all need to request? 


The official promo details say: 

  • Eligible customers will be provided the one-time 5 GB data Add-On within 72 hours.

While it's supposed to be automatic, Public Mobile is rather glitchy at times, so it's probably worth sending the moderators a private message if you've waited longer than 72 hours since your activation.


Thank you. Waiting for a response.

Great Neighbour / Super Voisin

Re: Where is free 5GB Add-on bonus ?

Mine appeared this morning in the account!

Need Help? Let's chat.