Voice service is not available when I have roaming add on

[Qiuchangzhi]

I bought a 10 days us roaming plan with unlimited call, text and 250mb data. When I made phone call in Chicago, I got voice service is not available. Mobile provider is automatically set to t mobile.

[will13am]

@Qiuchangzhi , add-on purchase is a two step process.  Please make sure both steps have been completed in addition to the other suggestions already provided.  See this post for illustration.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

[geopublic]

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@Qiuchangzhi wrote:

I bought a 10 days us roaming plan with unlimited call, text and 250mb data. When I made phone call in Chicago, I got voice service is not available. Mobile provider is automatically set to t mobile.

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@Qiuchangzhi Make sure roaming is turned on and maybe try restarting your phone. Power down remove sim card wait for 15 minutes and try again.

[LovesToPM]

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@Qiuchangzhi wrote:

I bought a 10 days us roaming plan with unlimited call, text and 250mb data. When I made phone call in Chicago, I got voice service is not available. Mobile provider is automatically set to t mobile.

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Hi,

On your online account, does it show you have the correct US Roaming add-on under "Data & add-Ons"?

On your phone, are you able to select and try another network provider such as AT&T?