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Re: Voice mail - some callers can't leave a message


@srlawren wrote:

@ds123 wrote:

 

@srlawrenVery good point, the message is apparently more along the lines of "the mailbox is not accepting messages at this time" although I believe they get the outgoing message, I should confirm. Thanks for the distinction.


@ds123 yeah any info you can gather might be helpful.  That particular message is usually heard when you choose an extended absence (outbound) greeting message as your active message and then tell the system to stop accepting inbound messages.  [More here on how to turn that on and off:  Workaround for diabling Voicemail].  It definitely sounds like a system glitch if that is being applied when certain callers call you and not when others do.  The moderator you dealt with appears (from your quoted message above) to be less than helpful.  

 

@Alan_K is there a way to escalate this issue to a tech of some kind?  Are the moderators not able to creat internal tickets for Telus engineers to investigate issues like this?  Can you please review @ds123's post above from earlier today?  3rd posting in this thread.  Thank you!


@ds123 @srlawren Thanks for the tag. When our Mods are stumped on particularly technical cases we do indeed escalate these things to tech. I will ask for a ticket to be created to look into this and for the Mod to follow up with you for updates @ds123 .

Mayor / Maire

Re: Voice mail - some callers can't leave a message


@Alan_K wrote:


@ds123 @srlawren Thanks for the tag. When our Mods are stumped on particularly technical cases we do indeed escalate these things to tech. I will ask for a ticket to be created to look into this and for the Mod to follow up with you for updates @ds123 .


Thank you, @Alan_K!  Much appreciated.


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Good Citizen / Bon Citoyen

Re: Voice mail - some callers can't leave a message

I'm still investingating the issue and have help from the moderators who are willing to escalate the problem (unlike the one mod who really does the image of public moble a diservice). I am getting close to an answer, when I am sure I have it I will update this thread.