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Great Neighbour / Super Voisin

Used 3gb in first month of 3gb/90 days - want to change plans

I just switched to public mobile so not sure how this works.

 

I am almost through 3gb of data in the first 30 days of a 90 day plan. By the description of the plan, I thought that it meant that the 3gb is renewed every month but it doesnt seem that way. Correct me if wrong. Why anyone would knowingly get this plan is beyond me, as the 9gb plan is only $30 more!

 

I went to add data but 1gb for $30 is redicoulously expensive and I refuse to pay that!

 

How can I cancel this plan and change it to the 9gb for 90 days?

 

Is it imposible to speak to customer service with public mobile?

Oracle

Re: Used 3gb in first month of 3gb/90 days - want to change plans


@Ryan88wrote:

I just switched to public mobile so not sure how this works.

 

I am almost through 3gb of data in the first 30 days of a 90 day plan. By the description of the plan, I thought that it meant that the 3gb is renewed every month but it doesnt seem that way. Correct me if wrong. Why anyone would knowingly get this plan is beyond me, as the 9gb plan is only $30 more!

 

I went to add data but 1gb for $30 is redicoulously expensive and I refuse to pay that!

 

How can I cancel this plan and change it to the 9gb for 90 days?

 

Is it imposible to speak to customer service with public mobile?


Yes that is the plan 3GB over 90 day.  If you want to switch to the 9GB plan you can do that in plan change and you can either future date it or have it change immediately.  If you have it change immediately you will need to pay for the new plan and will forfeit any unused days from your old plan without getting a refund.

 

No all service is through this forum.  Only Legacy plan holders have access to call centre.  The best way to communicate with customer service is through private messages.  

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Re: Used 3gb in first month of 3gb/90 days - want to change plans

The reason for choosing the less expensive plan would be that the customers knows that he or she will only use a certain amount of data.  By choosing the less expensive plan, money ends up being saved.

 

You could change your plan and make it effective immediately.  However, if you do that, you need to know that anything you paid for the first plan that you signed up for 3GB/90 days will be lost.  The billing system will charge you for the entire price of any new plan that you switch to.

 

Other alternatives would be to have a plan change take effect at the start of the next billing cycle.  There is an option for that when you using the online system to change plans.  The downside of doing it like this will be that you will not get any more data to use during this billing cycle.  The plus side would be that you would get to continue using your current plan  (if it includes talk or text) without paying anying extra (although data will stop working when you use it up).

 

There are some data add-ons available that can be added on top of the plan that you have now, although I admit that I don't find the prices on them to be very appealing.

 

As for contacting customer service,  you'll need to send a message to the username Moderator_Team .

 

 

Good Citizen / Bon Citoyen

Re: Used 3gb in first month of 3gb/90 days - want to change plans

Hi Ryan,
How have you proceed to obtain resolution?  I should have read all the threads or at least yours beforehand.  I have done the exact same thing as you.  Maybe I'm very dumb, but I figured this plan would be great, no customer service, self-serve should mean lower costs,  as other carriers offer 3GB or 4GB per month for the same price as Public Mobile at $55 per month. 
I thought by selecting 90 days and 3GB it would be 90 days of the 30 days plan = 9 GB, but no it's 3GB for 90 days.  The regular 30 days of 3GB (actually just removed and switch to 4GB probably because we aren't the only ones) is $57 and 90 days for 9GB is $55, no savings, less data and prepayment.  Logically going 90 days for 9GB and paying $45 as I have selected would make sense, you engage yourself for longer terms and you save $10 per month still without customer service and using self-serve.
Adding additional data is out of price, really makes no sense.  I have a referral and prepayment reward, but don't want to use it as it will make me agree to keep paying this plan for 90days and lock me again in a near future since it will add minimal data for a high premium.

Sent a private message to moderators, been over a day, no reply.  I'm now worried, one of our lines has no data.  I am willing to upgrade to the other 9GB 90 days plan, for now and we'll decide later if we stay with Public Mobile as there is no cost advantage what so ever. 

More than 24 hours response time in 2018 with everything going at the speed of light does not seem reasonable to me.  


Anyhow, if you can let me know your outcome, I'd appreciate it.
Not a satisfied customer so far.  When it looks too good to be true....

I'll update my post if I hear back from anyone.

Mayor / Maire

Re: Used 3gb in first month of 3gb/90 days - want to change plans

@Druide It sounds like you're currently on the 90 day, Canada-wide talk, international text, and 9GB of "3G" speed data plan for $165 which is equivalent to $55 per 30 days for approx 9/3 = 3GB.

 

Have you looked at the preconfigured 30 day plans at all?  Some of them offer wayyyy more value.  For example, you could get:

  1. For $40 every 30 days, get unlimtied Canada-wide talk, international texting, and 4.5GB of 3G speed data.  https://www.publicmobile.ca/en/on/plans/40for4500MB-3Gspeed.  This plan is $15 cheaper per 30 days than what you're paying and gives you 50% more data.
  2. For $45 every 30 days, get the same thing but with 6GB of 3G speed data https://www.publicmobile.ca/en/on/plans/45for6GB-3Gspeed.  This plan is $10 cheaper than what you're paying now and gives you double the data.
  3. For $50 every 30 days, get the same thing but upgraded to include calls to the USA (from Canada) and 8 GB of 3G speed data https://www.publicmobile.ca/en/on/plans/50for8GB-3Gspeed.  This plan is $5 chepaer than what you're paying right now and gives you 2 and 2/3s times the data.

 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Used 3gb in first month of 3gb/90 days - want to change plans

@srlawren

Thank you for the reply.  Actually I should have mentioned, it is for LTE speed.  I actually need it to stream Webex/Video conference content while on the road.  3G works, but is not as great and adds some lagging.
Everything mentioned in my post was in regards to LTE.  I have not even considered 3G to be honest, as mentioned, Koodo offers 4GB LTE for $55 what I had before.  I thought I was switching for price reduction, same network (Telus which with my personal experience is the best network), but it's actually not the case, same cost of even more expensive.

Plan: Canada wide, International text, 90 days and thought it was 9GB, but it's 3GB.
I just hope I can get someone to fix my plan so we can have data back ASAP.

Deputy Mayor / Adjoint au Maire

Re: Used 3gb in first month of 3gb/90 days - want to change plans

@Druide

Other than buying expensive add ons..I think the only option would be to do an immediate plan change...but you would not be credited for the unused portion of the old plan..moderator assistance would be required for that option

 

 

Mayor / Maire

Re: Used 3gb in first month of 3gb/90 days - want to change plans

@Druide I misread the plan builder myself and thought the $165 plan was 3G speed.  My apologies.

 

That said, once you select a 90 day term, every single data option is updated to show " / 90 days" at the end of the amount.  You're not the first person to misunderstand, and unfortuantely you won't be the last.  I guess the old addage of "if it seems to good to be true, it probably is" applies here, since 9GB of full speed LTE per 30 days (or calendar month) for $55 would be pretty rare.  It's too bad you didn't hop on the $60 10GB plans being offered in the mini price-war last December.  Smiley Sad


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Used 3gb in first month of 3gb/90 days - want to change plans

@srlawren

Wow, $60.00 for 10 GB, that's very good.  The best plan I had was while in Quebec, $47.00 6GB, unlimited North America with Videotron.  That's why when I saw the $45.00 for 3GB per month for 90 days, I said, not bad, best network, let's go for it. 
Now I'm paying for it already, soon 2 days without a response. 
I've called my credit card company, last option will be to request chargeback to cancel my term and move to another carrier.
Happy holidays!

Re: Used 3gb in first month of 3gb/90 days - want to change plans

If you're looking to change carriers without getting this resolved using any of the suggested options (you did select a plan but didn't understand the terms), you should be looking at finding a new provider, and just taking your number with you.

 

A chargeback is not the solution on this.